Titan Professional Resources is looking for a Support Technical Specialist to join a great team here in the OKC area! This position offers a flexible PTO program, free lunches, and an opportunity to grow! If this is something that interests you, apply with us today!

Support Technical Specialist Duties and Responsibilities:

• Provide technical software, hardware, and network problem resolution to customer end-users by performing question/problem diagnosis and guiding users through step-by-step solutions in a call center environment or in person at a client site.
• Act as fourth-level contact for all end-users that need technical support by receiving and resolving escalations from lower-level.
• Handle both client-facing and internal back-end technical support tasks such as troubleshooting network server issues, performing system backups and recovery, reviewing server, and security audits and more.
• Work as a technical resource with various responsibilities including administration of
• LAN/WAN/Internet/Intranet data communication systems, schedule, and communication system maintenance, collaborate with the senior network team, and maximize network performance through various monitoring/tuning/optimization techniques.
• Assist less experienced technicians on various internal teams with client technical problems they encounter.
• Clearly communicate technical solutions in a user-friendly, professional.
• Follow defined procedures and policies to resolve recurring problems.
• Involve management in more sensitive or complex end-users.

Support Technical Specialist Skills and Qualifications:

• Advanced understanding of desktop operating systems, various software applications and PC/Server/Network
• Advanced understanding of principles and theories of network systems and management.
• Advanced understanding of Internet technologies and
• At least three years of technical work experience or equivalent
• At least three relevant technical certifications (e.g., A , Network , Security , Server , MCSA, MCSE, CCNA) or equivalent
• Understanding of Microsoft Active Directory, DNS, DHCP, and Virtualization technologies.
• A demonstrated propensity towards and proficiency with servers, networking equipment, and solving long complex technical.
• Preferred Education and Experience
• Five or more years of related technical work
• Five or more relevant technical certifications (e.g., A , Network , Security , Server , MCSA, MCSE, CCNA, CCNP).