About us

Titan Office Solutions. We are professional, agile, professional and our goal is to Provide top support for Copiers, Printers and Office Technology in all of North Carolina.

***PREFERRED RICOH COPIER EXPERIENCE***

Responsibilities:
- Provide exceptional customer service and support to clients
- Answer incoming calls and respond to customer inquiries
- Assist customers with product troubleshooting and technical issues On and Off site
- Collaborate with the field service team to coordinate equipment repairs and maintenance
- Troubleshoot software issues and provide remote assistance to customers
- Utilize IT knowledge to assist with printer/copier hardware and networking problems
- Maintain accurate records of customer interactions and transactions

Requirements:
- Previous experience in Copier Repair (Preferably Xerox and Ricoh)
- Knowledge of OEM (Original Equipment Manufacturer) products and services
- Familiarity with field service operations and equipment repair processes
- Proficiency in software troubleshooting and resolving technical issues
- Basic understanding of computer hardware and networking concepts
- Strong problem-solving skills and ability to think critically
- Excellent communication skills, both verbal and written
- Ability to work well in a team environment
- Mechanical knowledge and experience using hand tools is a plus

This is an exciting opportunity for individuals who are passionate about providing excellent customer service and have a strong technical background. Join our team as a Part Time Copier Technician and contribute to our mission of delivering top-notch support to our valued customers.

Note: Please do not include any contact information or placeholders for contact information in the job description.

Job Type: Part-time

Pay: $20.00 - $30.00 per hour

Expected hours: 24 per week

Schedule:

• No weekends
• On call

Application Question(s):

• What Brands are you familiar with?
• Are you familiar with network and hardware issues of copiers?

Experience:

• Copier repair: 1 year (Required)

Work Location: On the road