We are #hiring for Sr. Global Assignment Consultant (GAC). This is a Full-time role with SIRVA BGRS Worldwide, Inc!

Location: 100% Remote in USA

This position is open to 100% remote in our Oakbrook Terrace, IL office.

The Sr. Global Assignment Consultant (GAC) provides essential support to SIRVA’s corporate clients in managing the designated client’s personnel who are relocating outside of the U.S. for an international assignment. The GAC serves as the primary point of coordination for international assignees for the delivery of various assignment management services offered under their employer’s international assignment policies and procedures.

Whenever feasible based on business need, the Sr. GAC will handle a caseload estimated at 60% of normal caseload and will ensure consistent practices are maintained across the account and be responsible for management/updating all forms utilized by GACs in the management of the relocation process. In addition, the Sr. GAC will serve as a first point of escalation for assignee issues and will facilitate problem solving and issue resolution. 

To be considered for this position, the individual must have 5 years of relocation experience, have demonstrated knowledge in multiple aspects of global relocation (ie., Visa and Immigration, Home Sale, Home Purchase), received QS scores of 4.30% and must exemplify all of SIRVA’s core values at all times.

60%

• Oversee the delivery of the entire spectrum of assignment management services, including policy counseling, destination services, household goods shipping, destination services, intercultural services, visa/immigration services, ongoing assignment support, and repatriation. Interpret the designated clients’ international assignment policies and procedures and evaluate different options in order to provide advice and consultation to international assignees based on their particular needs and country-specific requirements. Provide on-going consultation to the assignee during the entire length of the international assignment. Manage the expenses associated with the international assignment for designated assignees. 

15%

• Coordinate with all internal departments/functions to ensure a successful assignee experience. Manage Global Certified Provider communication process and ensure quality of service delivery.

• Coordinate with Director, Global Account Management (DGAM) to achieve client goals; actively participate in quarterly and annual reviews, run reports as needed in response to client requests and recommend process improvements to drive efficiencies. Participate and coordinate weekly client meetings as required and become the knowledge expert on client policy and operating procedures.

15%

• Communicate/interface with the client’s HR contacts on relocation/assignment issues impacting the employee and family. Provide assistance with exception management, including recommendations on specific exceptions to policy. Provide assignee status updates, keeping the client abreast of issues and offering solutions as issues arise, and completing client projects and reports as requested.

10%

• Assign new authorizations and manage/monitor GAC workload accordingly. Ensure consistent practices are maintained across the account and maintain all forms required to support account. Train new GACs on client specific elements as needed to service accounts and serve as the GACs first point of escalation for service related issues.

QUALIFICATIONS AND PREFERRED SKILLS

• Minimum 5 years of direct relocation experience

• Knowledge of international assignment management and global business

• Ability to identify potential problems and develop creative solutions without immediate direction or supervision

• Excellent written and verbal communication skills

• Strong organizational skills; the ability to function as part of a team while acting as a self-starter

• Ability to manage deadlines, multi-task and operate in a fast-paced environment

• Strong presentation skills, business etiquette and interpersonal skills

• PC proficiency – Word, Excel, PowerPoint, Outlook and job-related systems

• Strong preference for overseas work/living experience

• Strong preference for secondary language skills

EDUCATION AND CERTIFICATION REQUIREMENTS

• High school diploma required

• College degree preferred 

If you're interested please click on direct job link and upload your resume https://globalus63.dayforcehcm.com/CandidatePortal/en-US/sirva/Posting/View/5106

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