This is a Full-time role with SIRVA BGRS Worldwide, Inc!
The Director, Global Account Management is directly responsible for managing both the domestic and international client relations and account strategy. This position must exemplify all of SIRVA’s core values at all times.
Location: Full-Remote in USA
JOB RESPONSIBILITIES
40%
• Responsible for managing domestic and international client relations, account strategy, trend analysis and upselling new and existing products for existing clients.
• Maintain a high level of client satisfaction with program costs and service. Maintain and approve client portfolio of revenue and profit projections.
• Primary contact to the corporate client in the administration of client’s relocation program.
• In collaboration with policy consulting department to research and recommend policy changes as needed to enhance effectiveness of client’s relocation program.
• Resolve complex problems for clients to maximize customer satisfaction.
• Facilitation of client reporting based on client needs. Plan and conduct client reviews and meetings.
• Identify opportunities to maximize revenue and propose new services and/increase fees.
20%
• Partner with Domestic and/or Global Relocation Managers, Supply Chain, and Client Finance to achieve client goals by maintaining and measuring metrics through an audit driven environment.
• Communicate policy changes to team. Coordinate and lead client update meetings with operations team.
20%
• Partner with implementation team and completes designated responsibilities to ensure successful client transition.
10%
• Assist the Relocation Operations training department as requested/as needed.
• This would include mentoring for on-the-job training, employee development and acting as a subject matter expert. Provides direction and feedback to new team members and constructive performance feedback to management.
10%
• Pull and compile reports per client requests.
• Review and present this information in a consistent format to our corporate clients.
QUALIFICATIONS AND PREFERRED SKILLS
• Minimum 3 years of US domestic relocation and/or international assignment management experience, including operational management experience required
• Minimum 3 years team leadership experience required
• 2-5 years corporate client or account management experience preferred
• Strong problem solving and conflict resolution skills
• Financial/Accounting knowledge preferred
• Excellent oral, written, presentation communication skills
• Excellent project management skills
• Strong negotiation skills
• Good understanding of business application technology
• Global living/working experience preferred
EDUCATION AND CERTIFICATION REQUIREMENTS
• High school diploma required
• Undergraduate degree preferred
• CRP and/or GMS preferred
If you're interested please click on direct job link and upload your resume https://globalus63.dayforcehcm.com/CandidatePortal/en-US/sirva/Posting/View/5863Thanks