Reporting to the Vice President of Operations, the Tin Lizzie Resort General Manager is responsible for achieving financial and operating goals through implementation of strategic growth plans, effective leadership, and optimizing all aspects of resort operations for profitability and guest satisfaction. Management functions include, but are not limited to: gaming regulatory compliance, hotel and casino operations, casino marketing, human resources management, security/surveillance, property maintenance, and food and beverage.

Essential Functions and Responsibilities

Analysis

• Collaborate with LIV executives to set and achieve the overall organizational vision, operations strategy, and profit management.
• Present strategic information to LIV executive management concerning operations, gaming metrics, financial results, forecasts, and strategic plans monthly.
• Identify emerging trends and market opportunities to stay ahead of the competition and adapt to changing customer preferences. Conduct cost-benefit and ROI analysis on potential business opportunities and forecast financial impacts.
• Provide deep insight into all aspects of gaming financial results, including table games, slot floor, sports book, player development, and casino marketing through data mining, BI reporting, and market share analysis.
• Translate strategy into actionable steps for growth, implementing organization-wide goal setting, revenue/profit management, and annual operations planning.

Operations

• Lead the vision and strategy for both gaming and non-gaming lines of business with particular focus on driving revenue flow through to NOI.
• Set and implement marketing and business strategy and establish short- and long-term financial objectives for each department.
• Own all resort operational KPIs and employee productivity metrics.
• Actively engage with department heads and staff to implement best practices, monitor performance metrics, and continuously improve processes.
• Communicate extensively with hotel, maintenance, and food and beverage leaders to ensure the highest standards of cleanliness, comfort, service, and quality across all facets of the resort, gaming, hotel, and food and beverage outlets.
• Exhibit a strong leadership presence that promotes excellence in all areas of resort operations.
• Manage multiple projects and priorities simultaneously while consistently meeting deadlines, often in stressful and high-pressure situations.
• Implement initiatives to enhance guest experience, optimize operational efficiency, and maintain a superior level of service in all areas of resort operations.
• Monitor all operating costs, daily revenue, and forecasts to ensure business metrics are achieved.
• Understand and improve all areas of hotel operations, revenue management, and hotel market analysis.

Gaming

• Ensure compliance with gaming regulations, including licensing requirements, responsible gaming practices, and anti-money laundering protocols.
• Build and maintain a positive working relationship with the South Dakota Commission on Gaming's regulators.
• Analyze gaming performance for slots, table games, and sports book and take immediate and appropriate action to maximize handle, market share, and player engagement.
• Establish and grow a market-leading casino hosting program and measure host performance against core KPIs.
• Innovate new event and promotional concepts to grow handle and improve market share for all gaming departments.

People & Culture

• Ensure effective recruiting, onboarding, professional development, performance management, and retention.
• Build a high performing team and fosters a culture of trust, respect, innovation, continuous improvement, and excellence.
• Build and maintain an inclusive and supportive culture that ensures team members can thrive and achieve organizational goals.
• Hire, motivate, direct, and evaluate department managers to ensure employees receive adequate training, resources, and management support to accomplish resort objectives.
• Promote positive, fair, and ethical relations with all team members, vendors, and guests and always function as an ambassador of the Tin Lizzie Gaming Resort brand.
• Serve as a role model and promote a culture of exceptional guest and team member service, engagement, and communication.

Education & Experience

• Bachelor’s Degree or above in a related field or equivalent experience required.
• Five (5) years in an executive leadership role, preferably in hospitality and gaming.
• Must obtain a Key gaming license which requires extensive background checks.
• Strong command of financial analysis and advanced MS Excel skills required.
• Demonstrates an in-depth knowledge of the local, regional, and national hospitality and gaming marketplace.
• Possess a deep understanding of gaming laws and regulations and demonstrate the ability to ensure regulatory compliance in all aspects of gaming operations.
• Excellent leadership skills that fosters a culture of excellence and continuous improvement.
• Experience creating actionable goals by analyzing financial reports and key performance indicators (KPIs) to identify opportunities for cost savings, revenue growth, and market penetration.
• Positive, professional, and forthright manner of communication, with exceptional listening, written and verbal skills.
• Strong negotiation, problem solving, and decision-making skills.
• Attention to detail with a high degree of accuracy while working in a fast-paced environment with multiple deadlines.
• Experience with employee relations dispute resolution, and litigation avoidance.

Benefits for full-time Associates:

• Health / dental / vision / life
• 401k plan with 3% match after one year of employment
• Company-wide discounts on hotel rooms and restaurants

We offer daily pay to all Associates through ZayZoon!!!