Actively assist in the administration, installation, support and ongoing maintenance of Time Management Systems internal systems and networks while supporting TMS Clients. This includes client systems and networks as it relates to Time Management Systems products and services. 

ESSENTIAL FUNCTIONS:

• Administer servers, desktop computers, printers, routers, switches, firewalls, phones, software deployment, security updates and patches for internal groups.
• Provide support to clients as it relates to Time Management Systems products and services.
• Collaborate with Support and Project Specialist as needed to troubleshoot or install Time Management Systems software and hardware.
• Serve as a point of contact for internal clients seeking assistance, over phone or emails. 
• Connect with internal and external clients to troubleshoot and resolve time and attendance software and hardware. 
• Resolve internal and external client issues and relieve concerns. 
• Listen and collaborate with the client in order to maintain their business and create a positive client relationship.
• Document each contact by keeping records of client interactions or transactions, recording details of inquiries, complaints or comments as well as actions taken.
• Prepare service tickets for client related issues.
• Follow-up with internal and external clients in a timely manner.
• Serve as Time Management Systems’ professional representative when communicating with clients in every channel.
• Monitor Network performance and suggest improvement opportunities while maintaining network services us as file servers, VPN gateways, FTP servers, Web Servers and Mail Servers.
• Identify peaks in network activity, mitigate attacks as they are detected, escalate attacks and ensure client satisfaction.
• Hands on experience with multiple operating systems, including but not limited to Microsoft Products like Office, Azure, Zoom & SQL.
• Establish and maintain effective working relationships with other employees, vendors, contractors and clients.
• Apply a positive client service attitude in interactions with all internal and external clients.
• Train as requested to develop and broaden skill set and to support client demand.
• Communicate effectively and professionally in all forms of communication with internal and external clients.
• Adhere to Time Management Systems’ privacy guidelines to ensure each client’s privacy.
• Maintain regular attendance as required by your position.

ADDITIONAL FUNCTIONS AND RESPONSIBILITIES:

• Make providing an extraordinary client experience a daily focus.
• Embrace the culture of empowerment to do the right thing for our clients and company.
• Function as an effective team member while supporting the efforts and concepts of other departments.
• Possess strong verbal and written communication skills.
• Support the mission, vision, and values of Time Management Systems.
• Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
• Possess an enthusiastic, energetic, self-motivated, and detail-oriented approach towards work and all work projects.
• Possess strong problem solving and decision-making skills while using good judgment.
• Multi-task and change from one task to another without loss of efficiency or composure.
• Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with clients, co-workers and management.
• Identify opportunities for improvement while creating and implementing viable solutions
• Actively follow Time Management Systems’ policies and procedures.
• Must be able to travel when necessary.
• Perform other duties as assigned.