As a Supervisor, you are an enthusiastic role model who motivates Team Members to deliver exceptional service for every guest, every time. You build positive relationships with your team members and promote a positive and inclusive work environment.

As a passionate team leader, you believe in the importance of training Team Members to ensure high standards of guest service, quality and cleanliness are achieved. Through your knowledge of the quick-service restaurant industry, you take pride in supporting the General Manager in the day-to-day operations of a fast-paced restaurant.

Your 1-3 years of quick-service experience in a supervisory role combined with your practical knowledge of coaching and training Team Members makes you an ideal candidate for this role.

Responsibilities:

• Managing labor costs through effective floor management
• Controlling food & paper costs using order guides
• Ensuring that product launches and promotions are executed with perfection
• Resolving Guest issues, as well as working with your team to minimize issues
• Participate in the recruitment process
• Training new Team Members
• Train, remind and encourage Team Members to follow all Health & Safety policies and program we have in place
• Coach & discipline Team Members as needed
• Be a leader and always lead by example by following all Tim Hortons policies and procedures
• Plan, organize, direct, control and evaluate daily operations
• Foster a positive work environment through leadership and example

Why Work for Us?

• Amazing Team
• Competitive Wages
• Flexible Schedules
• Comprehensive training
• Growth Opportunities
• Tim Hortons Scholarship Program
• Incentive and Recognition Programs - Team Member Referral and Guest Recognition Program
• Health Care Benefits per ACA to qualifying employees after 60 days
• 401k Safe Harbor & Profit Sharing to qualifying employees
• Free Uniform
• Free Meal during your shift
• Footwear Discount Program

Physical Demands:

• Walking and standing for long periods of time
• Able to lift and carry up to 45 lbs
• Able to help as needed in receiving large deliveries up to twice a week
• Able to transition between cold (e.g. freezer) and hot (e.g. oven) working environments
• Ability to work under pressure in a high fast-paced environment adhering to tight deadlines

Availability:

• Must be flexible as your work schedule may vary week to week based on business needs while fostering a fair work/life balance. Monthly schedules may require some afternoon and weekend shifts.

REQUIREMENTS

• Serve Safe Certiification - Ideal
• Education - Secondary (high) school completed
• Experience - Minimum 1-year experience in the quick-service restaurant industry
• Computer Skills - Point of Sale System, Microsoft Office - Word, Excel, Outlook
• Excellent written and verbal communication
• Strong leadership and interpersonal skills
• Customer service mindset

Job applicants responding to this posting may be applying to a Tim Hortons® restaurant independently owned and operated by a franchisee and, if so, any hiring decisions will be made by the franchisee.