Responsibilities
About TikTok
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
About USDS
At TikTok, we're committed to a process of continuous innovation and improvement in our user experience and safety controls. We're proud to be able to serve a global community of more than a billion people who use TikTok to creatively express themselves and be entertained, and we're dedicated to giving them a platform that builds opportunity and fosters connection. We also take our responsibility to safeguard our community seriously, both in how we address potentially harmful content and how we protect against unauthorized access to user data.
U.S. Data Security (“USDS”) is a standalone entity of TikTok in the U.S. This new security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and user data in the U.S., so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.
The Workplace Services Coordinator is the face of TikTok, helping to deliver exceptional guest experiences that brings the TikTok brand to life. The Workplace Services Coordinator serves as a daily resource to employees, clients and business partners by effectively managing workplace needs and acting as an enthusiastic brand ambassador. The ideal candidate has a passion for creating best-in-class experiences and takes pride in owning operational initiaves.
Responsibilities:
Workplace Experience

• Deliver a best-in-class employee and guest experience that is unique and brings the TikTok brand to life.
• Handle all guest and employee interactions with the highest level of professionalism and hospitality to ensure we are always exceeding expectations.
• Collaborate with IT and HR to deliver the best onboarding experience for TikTok employees.
• Provide concierge services, conference room bookings, client office visits as well as client catering/event experience.
• Help identify processes and procedures that best serve the needs of the business and TikTok employees, while contributing to a fun and productive environment for the local team.

Workplace Management

• Ensure guests are properly signed into the Visitor Management System and working with the security team to assign temporary badges as needed.
• Develop systems to organize workflow to ensure quality, precision, and timeliness of outputs.
• Partner and develop strong relationships with all key business partners including local Business leaders, IT, HRBPs, Finance, and Procurement.
• Help identify gap in efficiencies to promote future growth of the organization and improve our collaboration with key vendors and internal business partners.
• Manage and execute the local food & beverage program as well as mail operations - shipping & receiving.
• Ensure we have the best in class suppliers for our offices and effectively implement vendor management best practices.

Facilities Management

• Prioritize building maintenance, communicating any and all maintenance issues to our internal and external partners in a timely and efficient manner.
• Monitor employee compliance of all physical security controls for the building.
• Assist with managing janitorial services.
• Provide support for local real estate projects, upcoming office moves, setting up new services and being liaison between the internal and external stakeholders.

Culture & Engagement

• Assist in office communications for social events and employee announcements in a manner that is consistent with TikTok values.
• Partner with the OCEB teams to support the logistics, planning and all facility related items for internal events that promote employee engagement, and create a sense of community.

Qualifications

• 2 years of experience in facilities, hospitality or business operations.
• Facilities or Building Operations & Management background is a plus.
• Self starter; requires minimal supervision, is proactive, and can report to a remote manager.
• Proficient in maintaining cooperative working relationships inside and outside of the organization.
• Must possess exceptional organizational and project management skills.
• Must have a great can do attitude and willingness to complete the job.
• Champions Diversity, Equity Inclusion efforts across everything we do.
• Ability to work onsite at our Washington D.C. campus.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Accommodation Statement
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at usds.accommodations@tiktokusds.com