Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul, and Tokyo.
Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.
Engineering and Architecture at Data E-Commerce department combines frontend and backend engineering capabilities to build state-of-art large-scale, distributed, and fault-tolerant systems to solve ultra-complex business problems. Our team is responsible for developing advanced customer service robots to improve user consumption experience, inspire merchants' service quality and revenue, and build a fair and flourishing ecosystem on our E-commerce Platform. More specifically, our team is responsible for the architecture and engineering of Intelligent Customer Service under TikTok's global e-commerce business.
Responsibilities What you will do:

• Participate in the development of AI customer service within the TikTok e-commerce ecosystem to help our sellers better serve our customers. including multi-round dialogue, FAQ, prompt engineering, etc
• Engage in and improve the end-to-end lifecycle of services from design, development, capacity planning, and launch reviews to deployment, operation, and optimizations;
• Optimize system scalability, reliability, sustainability, velocity, and architecture efficiency;

Qualifications

• Bachelor's degree in Computer Science or related technical field;
• 2 years experience working with Linux systems, and development experience in JavaScript, Python, Go, C , or related languages;
• Excellent problem-solving skills with strong attention to detail and collaboration skills. Ability to deep dive into complex technical problems;
• Good sense of teamwork and communication skills, practical experience in relevant business scenarios is preferred.

Preferred Qualifications

• Experience with deep learning frameworks such as TensorFlow/PyTorch, understanding distributed training, distillation acceleration, and other implementation methods.
• Knowledge of large language models, and experience in prompt engineering.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at dataecommerce.accommodations@tiktok.com.
Job Information
The base salary range for this position in the selected city is $129200 - $194750 annually.
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Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
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At ByteDance/TikTok our benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support ByteDancers to give their best in both work and life. We offer the following benefits to eligible employees:
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We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.
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Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off(PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.
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We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.