Hello,Hope you are doing well
We have a full time opening for VoIP Support/Telecom Engineer role, Job description is mentioned below. If you are available and interested, Kindly share your updated resume and let me know your salary expectation to proceed further.

Title: VoIP Support/Telecom Engineer
Location: San Diego, CA (Onsite from day 1) Need local only
Hire type- Full time

Who are we looking for?

Telecom Project Engineer (3-5 years of relevant Experience)

Experience with customer service, including experience working with executives.

Someone capable working independently with some experience implementing large projects.

Technical Skills:

Strong knowledge of telecommunications circuits and orders

An understanding of network gear, switches, routers, firewalls

Experience with cloud-based phone systems and technologies

Strong knowledge on Inbound and Outbound architecture, call flow and call routing Well versed with E1, T1 and SIP technologies.

Knowledge on vendor management to coordinate with telco service providers for provisioning and troubleshooting.

At least 3-5 years of relevant contact center solution related Engineering work experience.

Should be aware of ITIL process.

Network Certification with Qualification is a plus.

Should have good communication skill.

Process Skills:

Experience with organizing and keeping track of multiple deliverables.

Capable of analyzing requirements and manage\troubleshoot as per project defined process.

Independently managing the process and with complete ownership

Behavioral Skills:

Resolve technical issues of projects and explore alternate designs.

Participates as a team member and fosters teamwork by inter-group coordination within the modules of the project.

Effectively collaborates and communicates with the stakeholders and ensure client satisfaction.

Confidently communicate with C-Level/C-Suite stakeholders and ensure 100% customer satisfaction.

Strong decision-making skills.

Train and coach members of project groups to ensure effective knowledge management activity.

Qualification:

Education qualification: B.Tech, BE. Tech or equivalent technical degree from a reputed college.

CCNA or similar certification is an advantage.