Overview

The Operations Technician I require basic technical skills and capabilities. The ability to organize technical tasks, as well as the ability to develop a detail oriented technical problem solving approach. This position requires someone who can identify issues independently and resolve issues with little to no supervision. A strong customer service background and experience dealing with customers is a must. General assignments will include, but are not limited to: entry-level technical tasks, cabinet prep, stock handling, racking servers, cable pulling and termination, cleaning, working around HVAC and electrical equipment and organizational tasks. 

Responsibilities

• Provides quality internal and external customer service surrounding the Company values. 
• Assemble/build hardware to meet client/service order specifications. 
• Test in-stock hardware to determine functional status. 
• Run diagnostic suites on Dell, Sun and HP servers. 
• Build servers using approved OS images via Ghost, Kick-start, or Windows Deployment Services. 
• Assist in the installation, racking, and cabling of equipment. 
• Run, terminate, and test cables. 
• Demonstrate proficiency with operations applications: e-mail, IRC, MS Office, etc. 
• Equipment monitoring. 
• General understanding of TCP/IP principles. 
• User level experience with at least one server Operating System. 
• Provide remote hands and eyes support for customer issues/concerns. 
• Hardware setup and troubleshooting skills. 
• Ability to inspect and troubleshoot issues in and around electrical, mechanical and life safety equipment. 
• Ability to react to alarms and escalate all issues. 
• Perform regular facility security and operational walk-throughs for issue identification, reporting and documentation. 
• Be available to work shifts as needed and asked. 
• Others as assigned. 

Qualifications

• High School degree and/or Associates degree, or equivalent experience
• Ability to make decisions with strong processing skills. 
• Strong written and verbal communication skills; must communicate effectively and in a professional manner.
• Able to handle multiple tasks, manage priorities, and remain professional at all times. 
• Adequate professional experience and knowledge to perform Job Responsibilities. 
• Excellent verbal, written, and interpersonal skills. 
• Ability to prioritize and organize effectively. 
• Ability to work on multiple projects simultaneously. 
• Ability to work both independently and with others. 

Preferred Experience:

• Two years working experience in a customer service/help desk environment and IT-related certifications