Overview

As an MEP Technician, the employee is responsible for providing technical assistance to TierPoint and its customers in the Data Center. The employee is responsible for the day-to-day maintenance and service of the electrical-mechanical systems supporting the Data Center. The employee will educate and train other TierPoint personnel on tasks related to the mechanical-electrical systems and components. The employee will be primarily responsible for facility electrical/mechanical systems, documentation, and ongoing service and support. This position is critical, as failure of these systems to function properly would result in millions of dollars in lost revenue and damaged equipment as well as significant legal liability for TierPoint.

Responsibilities

• Operate, troubleshoot, repair, and perform preventative maintenance of TierPoint’s mechanical-electrical systems and components. These can include but are not limited to low and medium voltage switchgear, chiller plants, static transfer switches, power distribution units, remote power panels, branch circuits, large or medium voltage diesel generator systems, large multi-module UPS systems, building fire alarm/life safety, fire suppression systems and critical infrastructure monitoring systems.
• The position is responsible for responding to 7/24-hour electrical and mechanical operational issues, which require off-hour coverage via mobile phone.
• In emergency situations, dispatch technicians and or vendors, as needed, in the absence of a Management.
• Analyze and educate other TierPoint personnel on evaluating alarm and event trends.
• Extensive knowledge in all aspects of Data Center electrical/mechanical operations.
• Understanding of Data Center mechanical systems.
• Provide technical guidance to less experienced site personnel.
• Monitor, identify, and escalate only the most complex problems according to documented TierPoint procedures.
• Monitors ticket flows and receives escalations when Management is not available.
• Coordinates all permitting, and inspections required by local authorities in the absence of Management.
• Determine the priority of action based on the severity of service disruptions and respond appropriately.
• Responsible for the logging and tracking of problems to report, track and resolve complex issues.
• Provide exceptional customer support, for moderately complex to complex problem diagnosis and scheduled processing to meet service level agreements.
• Conduct scheduled site surveys (inspection tours) of the Data Center.
• Record and maintain metrics and other related details on a regular basis.
• Consistent high level of interaction and communication with peers, co-workers, other groups and outside vendors.
• Installation of new equipment and removal of systems as required.
• Install and repair connectivity demarcation units for electrical and telecommunications circuitry.
• Install and repair conduit systems and other current carrying equipment.
• Provides coverage for other shift operations as required.
• Identify and resolve customer access issues.
• Responsible in providing technical assistance to other TierPoint resources outside of Data Center Operations.
• Performing physical activities that require moving one’s whole body, such as climbing, lifting, balancing, walking, and stooping, where the activities often also require considerable use of the arms and legs, such as in the physical handling of materials.
• In coordination with Tier 1 and/or other TierPoint personnel, provide technical assistance to various customers for second-level problem/fault isolation.
• Assist in the physical installation of computer equipment and components, cable tray, conduit, and telecommunications cabling
• Provides quality internal and external customer service surrounding the Company values.
• Other duties as assigned.

Essential Functions

• Customer service focused and portrays energy, professionalism and welcoming characteristics.
• Strong ability to work in a highly sensitive and confidential environment.
• Ability to meet deadlines and handle sensitive and pressured situations.
• Ability to identify issues and help develop strategy and tactical plans for various department initiatives
• Ability to use good judgment and decision-making skills
• Ability to use a PC, keyboard, and other standard office equipment

Qualifications

• Associate degree in Electrical/Mechanical Engineering, Engineering/Mechanical Technology, Construction Management, a related field, or equivalent experience.
• Minimum of six (6) years of technical training or equivalent progressively responsible related experience in web hosting or other mission-critical building engineering operations. Or (3) years as a Journeyman Electrician or HVAC Technician with satisfactory or better performance plus (3) years of industry experience. Technical training may be a trade school or manufacturer training on multi-module UPS systems, medium voltage switchgear, low voltage power distribution units, building automation systems, 1.0 megawatt and larger engine-generator sets and/or large diesel engines, and other training directly related to the operation and maintenance of electrical/mechanical plant in a high-reliability environment.
• Must possess a current Journeyman or Master Electrician’s license or Universal CFC Refrigeration License in good standing with the local authorities.
• Good working relationship with the local Electrical and Mechanical Inspector(s).
• Familiarity with ASHRAE, NEC and NFPA.
• Extensive experience with most of the following:
• Multi-module UPS systems.
• Low and medium-voltage switchgear.
• Low and medium-voltage diesel generators.
• Raised floor power distribution.
• HVAC and related components.
• Working knowledge in the operation of 100% uptime data centers, critical facilities environment, or industrial power systems.
• Working knowledge and experience with 10,000 ton chiller plants and related components desired.
• Must be knowledgeable in the commercial construction field.
• Extensive experience with detailed record keeping and data entry accuracy.
• Ability to read and analyze blueprints and construction drawings.
• Working knowledge of automated building control systems
• Possesses and applies a broad knowledge of standards, practices, and procedures of installing, testing and operating electrical and mechanical equipment. Usually works with limited supervision.
• Provide for a safe, neat and evolving working environment.
• Ability to effectively differentiate between colors without assistance.
• Ability to effectively utilize and handle hand-operated and power tools.
• Ability to effectively utilize and handle small parts without assistance.
• Candidate must possess a valid driver’s license.
• Adequate professional experience and knowledge to perform Job Responsibilities
• Excellent verbal, written, and interpersonal skills
• Ability to prioritize and organize effectively
• Ability to work on multiple projects simultaneously
• Ability to work both independently and with others
• Ability to operate in a fast-moving, team-oriented, collaborative environment with tight deadlines
• Proficiency in using MS Office Suite and Windows-based computer applications

Preferred Experience

• Prior experience particularly in the data center industry

 Working Conditions

• Office environment