Customer Service - Entry Level Marketing Coordinator

Tidal Management is a premier marketing firm, with its fundamental strength being its innovation, creativity, and dedication to creating premium advertising campaigns. We provide our customers with the opportunity to promote them, leaving an everlasting impression of distinction and quality. We work in an energetic team atmosphere and believe much of the success of our phenomenal growth is our commitment to developing our employees’ potential. We are committed to building our company with upbeat, talented, motivated people, who will continue to uphold our mission of being a market leader, by innovating and servicing our customers with extreme dedication.

Do you enjoy being the “Point Person” responsible for facilitating a workflow, communicating, and handling complex situations with diplomacy? Then this opportunity is for you! The primary duty of this role is to ensure that our customers always have a knowledgeable and friendly resource to answer any questions they may have. You will support this role by advising them on the varying requirement and managing through the production process. If you have a positive, flexible, and “get it done” attitude while managing priorities, this is an invitation to put these skills to use!

Responsibilities:

• Key player in the communication and completion of the order process with other departments; liaison between Sales, customer service, public relations, advertising

• Interact with customers providing information in response to inquiries about products or services.

• Supporting all aspects of product knowledge

• Responsible for the accuracy of all the data

• Project management, including coordination of resources

Qualifications:

• 1-2 years experience in a customer service role; preferred knowledge of techniques and tools relating to coordinating and tracking projects/orders

• Must be highly organized, responsive, detail-oriented, team player with a “can-do” attitude, and have the ability to prioritize and complete multiple tasks with a high degree of accuracy

• This position requires an individual who is self-directed and detail-oriented with an inquisitive nature and the desire to solve problems

• Ability to communicate clearly and concisely, both orally and in writing. Must be able to diplomatically enforce deadlines

• Excellent interpersonal skills with a focus on rapport-building, listening, and questioning skills

Tidal Management's goal is to energize, equip, and develop extraordinary people to drive unpredicted results. We are looking for talented people to join our team of passionate professionals!

#LI-Onsite