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Customer Success Associate
Tidal Management Sunnyvale, CA
$66k-82k (estimate)
Full Time 1 Month Ago
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Tidal Management is Hiring a Customer Success Associate Near Sunnyvale, CA

Are you someone who is looking for a fresh start? A new challenge? An opportunity to learn something completely new? We want to talk to YOU !

We work with nationally recognized telecommunications companies in the local San Jose area. Through our partnerships, we have been able to help grow the business of our clients while growing our own as well.

We offer the unique opportunity to every one of our employees to receive in-house training starting at ground level and extending through leadership and management training. As our Customer Success Associate, you will learn:

  • All telecommunications client product knowledge
  • How to answer customer questions
  • The sales cycle and how to complete customer sales
  • Personal development habits
  • How to take your communication skills to the next level
  • How to coach and train others
  • Human resources elements
  • Other managerial responsibilities may be assigned

Requirements of the Customer Success Associate:

  • No prior knowledge of telecommunications is required
  • High school diploma or GED equivalent is not a requirement but is a plus
  • 0-1 years of experience working in customer service, retail, or hospitality
  • A student mentality and willingness to learn
  • Must be passionate about working with others 
  • Ability to work individually or as part of a team
  • A drive for professional growth 

#LI-Onsite

Job Summary

JOB TYPE

Full Time

SALARY

$66k-82k (estimate)

POST DATE

03/21/2024

EXPIRATION DATE

04/26/2024

WEBSITE

tidalmanagement.com

SIZE

<25

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The job skills required for Customer Success Associate include Customer Service, Communication Skills, Leadership, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Success Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Success Associate. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer Success Associate positions, which can be used as a reference in future career path planning. As a Customer Success Associate, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Associate. You can explore the career advancement for a Customer Success Associate below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Success Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Associate for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Success Associate job description and responsibilities

Customer success associate look out for their customer’s business and work with them to find solutions to pain points.

02/16/2022: Provo, UT

They're also able to provide the technical product support and training necessary to keep their customers happy.

02/27/2022: Anchorage, AK

Customer Success Associate are responsible for creating loyal customers who come back again and again.

03/18/2022: Santa Barbara, CA

On a smaller scale, customer success associate are constantly juggling many tasks for multiple customers.

03/06/2022: Pocatello, ID

Customer associates look out for their customer’s business and work with them to find solutions to pain points.

02/11/2022: Akron, OH

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Success Associate jobs

The scope of a CSA responsibility depends on the opportunity for mutual value creation, determined by solution complexity and customer size.

01/19/2022: Kansas City, KS

Successfully handling any and all of those responsibilities starts with open communication and transparency on the part of the customer success associates.

02/11/2022: Oakland, CA

Develop a customer success strategy to be successful for this position.

01/05/2022: Ann Arbor, MI

Build strong customer relationships to strengthen connectivity within the entrepreneurial ecosystem.

02/26/2022: Norfolk, VA

Developed profitable relationships with current and prospective customers, and provided exceptional customer support through attentiveness and extensive product knowledge.

04/02/2022: Fort Collins, CO

Step 3: View the best colleges and universities for Customer Success Associate.

Butler University
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