Details

Do you value honesty, hard work, achieving justice, and helping people? Are you the kind of person willing to go above and beyond to fulfill your duties to a client? Are you a positive person, even when Mercury is in Retrograde? Are you a self-starter that is also collaborative? Perhaps you have won Best Customer Service Representative in the World once or twice? If you answered YES to these questions, then you may have found your new home with the growing team at Ticket Crushers. Our newest team member will be coachable, flexible, accountable, and enjoy working with clients with a variety of legal issues. As an Intake Representative at Ticket Crushers, you will be one of the first impressions to all of our potential and existing clients. Our Intake Representatives take pride in the fact that they are the first voice that new and existing clients hear. At Ticket Crushers we are client centered and zealously advocate for our clients by taking on changing courtroom culture initiatives.

Are you up for a real challenge? We're looking for someone who thrives in high-pressure environments, can juggle multiple deadlines without breaking a sweat, and isn't afraid to make tough decisions. If you're looking for a cushy 9-to-5 job, this isn't it. We need someone who can handle the heat, because things move fast around here, and we've got goals to CRUSH! If you're ready to push yourself to the limit and take on a role that will test your limits every day, then we want to hear from you.

Responsibilities include the following. Other duties may be assigned.

• Contact potential clients that need our services (NO COLD CALLING!)
• Answers all questions pertaining to services provided by law firm
• Communicate with all potential clients using various modalities (phone, text, email)
• Meets Key Performance Indicators and Revenue Goals
• Attends scheduled meetings
• Additional duties may be assigned

Requirements

• Associate’s degree or higher in related field or two (2) years of related experience
• Communicates clearly and honestly with all clients, new and existing
• Is HONEST and compassionate when speaking with clients
• Impeccable attention to detail with processes, spelling, and communications
• Independent problem solver with forward thinking solutions
• Ability to work in fast paced work environment with strict deadlines
• Collaborative approach when working with colleagues
• Energetic with positive attitude
• Handles technology with grace and an open mind
• Bilingual English/Spanish in all communication modalities
• Work Environment:
• Computer with high speed internet
• Quiet work area, no environmental feedback
• Desk, chair, and workspace

Schedules Available: 40 hours to be completed between Monday - Friday 10:30am - 7pm PST and Saturday 9:30am - 7pm PST; Sundays off. *Subject to change based on schedule needs.

Job Type: Full-time

Pay: From $15.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Bereavement leave
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid sick time
• Paid time off
• Paid training
• Parental leave
• Vision insurance
• Work from home

Schedule:

• 8 hour shift
• Afternoon shift
• Evening shift
• Monday to Friday
• No weekends
• Rotating weekends
• Weekends as needed
• Weekends only

Language:

• Spanish (Required)

Work Location: Remote