Job Summary and Mission

This position contributes to Thyme Blossoms success by assisting the store manager in executing store operations during scheduled shifts.This job is a team initiative to create and maintain the Thyme Blossom Experience for our customers. Models and acts in accordance with Thyme Blossoms guiding principles.

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

Acts with integrity, honesty, sense of urgency and knowledge that promote the culture, values and mission of Thyme Blossom.
Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
Anticipates customer and store needs by constantly evaluating environment and customers for cues.
Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to store manager on partner performance during shift.
Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partnerperformance.
Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.
Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.
Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned. Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.
Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.
Utilizes operational tools to achieve operational excellence during the shift.
Maintains regular and punctual attendance

Job Qualifications

Summary of Experience

Customer service experience in a retail or restaurant environment - 1 year

Basic Qualifications

Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation
Six (6) months of experience in a position that required constant interacting with and fulfilling the requests of customers
Prepare and coach the preparation of food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients
At least six (6) months of experience delegating tasks to other employees and/or coordinating the tasks of two (2) or more employees

Required Knowledge, Skills and Abilities

Ability to direct the work of others
Ability to learn quickly
Effective oral communication skills
Knowledge of the retail environment
Strong interpersonal skills
Ability to work as part of a team
Ability to build relationships

Job Type: Part-time

Pay: $13.50 - $22.00 per hour

Restaurant type:

• Coffee shop

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Every weekend

Experience:

• Guest Services: 1 year (Required)
• Food Service: 1 year (Required)

Work Location: In person