Key Role. Establishes, tests, operates, and maintains audio and video equipment to meet individual and in masse communication requirements for the business. Applies advanced consulting skills or extensive technical expertise, full industry knowledge. Develops innovative solutions to complex problems. Works without considerable direction. Mentors and may supervise team members. This position is a hybrid role with a combination of working at an off...
Job Profile. IT Project Manager. Job Description. Serve as a trusted advisor to the federal government by providing strategic guidance focused on a large multi-site and multi-channel contact center modernization. Develop and present detailed CRM transition approach and assess transition feasibility, impacts, and risks. Provide client strategic support to include identification of strategic objectives and priorities, analysis of contact center be...
Job Description. Key Role: Write and edit technical documentation, user manuals, and sales and training literature. Develop or contribute to solutions to a variety of problems of moderate scope and complexity. Communicate with internal, external, technical, and non-technical stakeholders to ensure the quality and accuracy of the assigned project. Translate technical verbiage in documents to verbiage that can be understood by non-technical profess...
