Join the Winning Team at Thrive Credit Union!

At Thrive Credit Union, we take pride in being recognized as the "Best Credit Union" in Muncie for two consecutive years, with an additional accolade for "Best in Customer Service" in the 2022 and 2023 Quest for the Best contest. Join our dynamic team and be part of an award-winning organization that values excellence and customer satisfaction.

Position: Member Service Specialist

About the Role: As a crucial member of our front-line team, the Member Service Specialist plays a pivotal role in providing outstanding customer service. Your responsibilities will include conducting member transactions, opening new accounts, and recommending tailored products and services to meet individual needs. We're looking for individuals who are passionate about guiding members and identifying solutions through our range of credit union products and services.

Key Responsibilities:

• Welcome and establish relationships with members, delivering wow customer service.
• Process member transactions accurately and efficiently.
• Recommend products and services beneficial to the member.
• Respond to member needs promptly and professionally, notifying supervisors of concerns.
• Adhere to credit union policies, ensuring compliance with transaction policies and confidentiality.

Qualifications

Basic Requirements:

• A passion for helping people
• High school diploma or equivalent.
• Comfortable handling cash and working with computers
• Achieve proficiency in relevant Credit Union systems within 90 days.
• Excellent verbal and written communication skills.
• Strong understanding of customer service principles.
• Trustworthiness, integrity, and attention to detail.
• A valid driver's license and reliable transportation is required for this position as you may be requested to travel between branches as staffing needs arise.

Preferred Qualifications:

• Previous experience in credit union/banking.
• Bachelor’s degree or equivalent experience.
• Sales experience.
• Availability to work at any of our three locations, including Saturdays.
• Proficiency in PC and internet usage.
• Strong organizational skills and ability to multitask.

Work Environment:

• Physical mobility and ability to lift up to 15 pounds.
• Prolonged standing, concentration, and attention to security.
• Potential temporary or permanent transfers to other branches.

Note: This job description is not exhaustive; employees may be required to perform other related duties as instructed by supervisors.