General Summary: Responsible for greeting clients and visitors, answer and disseminate switchboard calls, and collect and record first party fees. Verify and update client demographic and insurance information. Provide backup coverage for building Administrative Assistant as needed. Track identified services and create spreadsheets as requested.

Essential Responsibilities:

• Greet clients/visitors appropriately. Excellent Customer Service Skills required.
• Notify staff of client/visitor arrival.
• Collect and record first party payments and track and manage client balances.
• Verify and update client demographic and insurance information.
• Ability to recognize emergency/urgent situations and respond quickly and appropriately by notifying clinical services.
• Verify insurance coverage and data enter pay sources utilizing Echo Software.
• Data enter and maintain clinical schedule utilizing scheduling Echo Software.
• Track and create group lists for ongoing groups to ensure there is ample capacity for groups.
• Call and confirm all clinical appointments.
• Answer and disseminate all incoming calls.
• Assist in special projects as assigned by supervisor.
• Review e-mail account daily for new messages
• Additional Responsibilities:
• Attend all agency/department required training and meetings within the prescribed period.
• Attend all Safety Training programs and be able to describe his/her responsibilities related to the general safety, department safety, and specific job-related hazards and responsibilities.
• Demonstrate respect and regard for the dignity of all clients, families, visitors and fellow employees to ensure a professional, responsible and courteous environment.
• Embrace Thrive's Diversity, Equity and Inclusion Mission Statement and Definitions.
• Present a neat appearance in proper attire and identification as required by the position, department and agency policies and procedures.
• Work the hours and/or shifts assigned, and begin and end on time.
• Carry and enliven a positive Thrive image consistent with the Thrive's Guiding Principles and professional code of ethics.
• Function, as member of a team, i.e., be a Team Player.

Education, Experience and Competencies:

• Strong working knowledge of Microsoft Word and Excel.
• Demonstrated ability to plan, organize, and work with minimal supervision. Excellent customer service skills a must.
• Certifications, Licenses Requirements:
• Valid driver's license and automobile insurance which meets Rhode Island minimum standards required, or the ability to obtain necessary transportation in order to perform the responsibilities/tasks of the job