• Setting goals for the team, developing organizational capability, and providing leadership.
• Listens and communicates well with others within and outside of Starbucks.
• Creates a team environment that is positive and productive.
• Takes personal responsibility to do the right thing, and persists in times of challenge or uncertainty. Adapts quickly to change and makes timely, thoughtful decisions.
• Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep store operating to standard and to set a positive example for the team.
• Displays a customer comes first attitude by training and holding Team Members accountable for
• delivering legendary customer service.
• Drives the implementation of company programs by developing action plans and directly motivating and instructing the team to implement them to meet operational and organizational objectives.
• Manages with integrity, honesty and knowledge that promote the culture, values and mission of Montgomery Waterworks, LLC
• Plans, identifies, communicates, and delegates appropriate responsibilities and practices to store Team Members to ensure smooth flow of operations.
• Provides coaching and direction to the team to take action and to achieve operational goals. Constantly reviews work environment and key business indicators to identify problems, concerns, and opportunities for improvement.
• Welcome and acknowledge all guests according to company standards, providing eye contact and a warm welcome as they enter the Starbucks areas; anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Acts with integrity, honesty and knowledge that promote the culture, values and mission of the company.
• Anticipates customer and store needs by constantly evaluating environment and customers for cues.
• Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.

• Follows operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all Team Members during each shift.
• Maintains a clean and organized workspace so that Team Members can locate resources and product as needed.
• Prepare food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients
• Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.
• Maintains regular and punctual attendance.
• Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:

• Ensures adherence to applicable wage and hour laws for nonexempt Team Members and minors.
• Solicits customer feedback to understand guest needs and the needs of the local community.
• Uses all operational tools to plan for and achieve operational excellence in the store.
• Ability to manage store operations independently
• Ability to manage effectively in a fast-paced environment
• Ability to manage multiple situations simultaneously
• Ability to manage resources to ensure that established service levels are achieved at all times
• Interpersonal skills
• Knowledge of customer service techniques
• Knowledge of supervisory practices and procedures
• Organization and planning skills
• Strong operational skills in a customer-service environment
• Strong problem-solving skills
• Team-building skills
• Strong leadership skills, with the ability to coach and mentor others
• Ability to plan and prioritize workload
• Ability to handle confidential and sensitive information
• Available to perform many different tasks within the store during each shift
• Must be able to understand, read, write and speak English above a basic level, to effectively communicate with Team Members and Guests.
• Must maintain a neat and professional appearance upholding Company appearance standards at all times.