HRJobPosting: Rev 02/2023

CLINIC REFERRAL COORDINATOR
Full-Time

Posting Number: HR052142 Posting Date: March 29, 2024 Date Available: Immediately

Position Summary:The Referral Coordinator assists patients by coordinating referral appointments and working with insurance companies
and care providers to share essential patient information. The Referral Coordinator is also responsible for requesting
medical records as necessary. They may also perform general administrative or clerical tasks such as answering phone
calls and emails, maintaining patient records, and verifying insurance information before appointments. Referral
coordinators frequently interact with patients, doctors, and insurance companies, so they need some experience with
customer service tasks and the ability to maintain patient records and confidentiality, manage multiple schedules, and
ensure that patient information is complete and up to date.

Essential Job Duties:• Coordinate Referral Appointments: The primary duty of a referral coordinator is working with patients to
arrange and schedule referral appointments. Includes providing patients with referrals to other care providers

and/or managing incoming patient referrals.

• Maintain and Update Patient Records: The Referral Coordinator ensures that patient records are up to date

with referral details including location and date of referral.

• Verify Patient Insurance Information: Works closely with patients and insurance providers to gather and verify

insurance information. Verify patient coverage and enrollment information, check to make sure that procedures

are covered by the patient’s insurance, and verify copay amounts and billing information that the office sends

to the insurance company for reimbursement.

• Provide Administrative Support: In addition to supporting referral activities, the Referral Coordinator also

provides general administrative and clerical support to medical offices. These tasks can include answering

phone calls and emails, managing schedules, and maintaining electronic or paper files and records. They may

also check to make sure providers and nurses have necessary supplies and patient records prior to

appointments.

• Answer Patient Questions: The Referral Coordinator regularly assist patients by answering questions and

resolving issues that may arise during the course of an office visit. In this aspect of the role, the referral

coordinator ensures that patients have the information necessary to make critical care decisions and may

provide information to patient caretakers in accordance with HIPAA.

• Other duties as assigned.

Qualifications: Minimum of a high school diploma or equivalent is required. At least one year in a healthcare setting or insurance office is
preferred. A Medical Assistant – Certified license or Nursing Assistant – Certified license is preferred, which would require
a valid WA State MA-C or NA-C license. BLS required. Spanish bi-lingual is preferred.

Position Wage Range: MIN: $19.91 MAX: $27.45 Sign-on Bonus: NONE

Differentials: Nights: $3.00/hour Weekend: $2.50/hour On-Call: $3.50/hour

Schedule: Days: Monday - Friday Hours: 8:00am – 5:00pm
Department/FTE: Three Rivers Family FTE: 1.00 Benefit eligible? YES

Benefit Summary: Benefits include Group Medical (employee’s premium is paid by the hospital); voluntary plans for Dental & Vision offered. Dependent coverage is also
available. Employer paid basic plans for Life, Long-Term Disability, & Short-Term Disability with buyup options available. Voluntary Life with guaranteed
issue. A Flexible Spending Account (FSA) plan is offered. A complimentary 24/7 Employee Assistance Program (EAP) for all staf f is available. Insurance
benefits are effective the first of the month following hire date.

Physical Requirements: Please see full Job Description in Human Resources

INTERESTED CANDIDATES – PLEASE APPLY HR USE ONLY
MAIL OR APPLY IN-PERSON: Three Rivers Hospital

Human Resources Department
PO Box 577
507 Hospital Way
Brewster, WA 98812
(509) 689-2517

HR CONTACT EMAIL: opportunity@trhospital.net

Three Rivers Hospital is an equal opportunity employer.

HRJobPosting: Rev 02/2023

INTERESTED CANDIDATES – PLEASE APPLY HR USE ONLY
MAIL OR APPLY IN-PERSON: Three Rivers Hospital

Human Resources Department
PO Box 577
507 Hospital Way
Brewster, WA 98812
(509) 689-2517

APPLY ONLINE: www.threerivershospital.net
HR CONTACT EMAIL: opportunity@trhospital.net

Three Rivers Hospital is an equal opportunity employer.

HRJobPosting: Rev 02/2023

CLINIC REFERRAL COORDINATOR
Full-Time

Posting Number: HR052142 Posting Date: March 29, 2024 Date Available: Immediately

Position Summary:The Referral Coordinator assists patients by coordinating referral appointments and working with insurance companies
and care providers to share essential patient information. The Referral Coordinator is also responsible for requesting
medical records as necessary. They may also perform general administrative or clerical tasks such as answering phone
calls and emails, maintaining patient records, and verifying insurance information before appointments. Referral
coordinators frequently interact with patients, doctors, and insurance companies, so they need some experience with
customer service tasks and the ability to maintain patient records and confidentiality, manage multiple schedules, and
ensure that patient information is complete and up to date.

Essential Job Duties:• Coordinate Referral Appointments: The primary duty of a referral coordinator is working with patients to
arrange and schedule referral appointments. Includes providing patients with referrals to other care providers

and/or managing incoming patient referrals.

• Maintain and Update Patient Records: The Referral Coordinator ensures that patient records are up to date

with referral details including location and date of referral.

• Verify Patient Insurance Information: Works closely with patients and insurance providers to gather and verify

insurance information. Verify patient coverage and enrollment information, check to make sure that procedures

are covered by the patient’s insurance, and verify copay amounts and billing information that the office sends

to the insurance company for reimbursement.

• Provide Administrative Support: In addition to supporting referral activities, the Referral Coordinator also

provides general administrative and clerical support to medical offices. These tasks can include answering

phone calls and emails, managing schedules, and maintaining electronic or paper files and records. They may

also check to make sure providers and nurses have necessary supplies and patient records prior to

appointments.

• Answer Patient Questions: The Referral Coordinator regularly assist patients by answering questions and

resolving issues that may arise during the course of an office visit. In this aspect of the role, the referral

coordinator ensures that patients have the information necessary to make critical care decisions and may

provide information to patient caretakers in accordance with HIPAA.

• Other duties as assigned.

Qualifications: Minimum of a high school diploma or equivalent is required. At least one year in a healthcare setting or insurance office is
preferred. A Medical Assistant – Certified license or Nursing Assistant – Certified license is preferred, which would require
a valid WA State MA-C or NA-C license. BLS required. Spanish bi-lingual is preferred.

Position Wage Range: MIN: $19.91 MAX: $27.45 Sign-on Bonus: NONE

Differentials: Nights: $3.00/hour Weekend: $2.50/hour On-Call: $3.50/hour

Schedule: Days: Monday - Friday Hours: 8:00am – 5:00pm
Department/FTE: Three Rivers Family FTE: 1.00 Benefit eligible? YES

Benefit Summary: Benefits include Group Medical (employee’s premium is paid by the hospital); voluntary plans for Dental & Vision offered. Dependent coverage is also
available. Employer paid basic plans for Life, Long-Term Disability, & Short-Term Disability with buyup options available. Voluntary Life with guaranteed
issue. A Flexible Spending Account (FSA) plan is offered. A complimentary 24/7 Employee Assistance Program (EAP) for all staf f is available. Insurance
benefits are effective the first of the month following hire date.

Physical Requirements: Please see full Job Description in Human Resources

INTERESTED CANDIDATES – PLEASE APPLY HR USE ONLY
MAIL OR APPLY IN-PERSON: Three Rivers Hospital

Human Resources Department
PO Box 577
507 Hospital Way
Brewster, WA 98812
(509) 689-2517

APPLY ONLINE: www.threerivershospital.net
HR CONTACT EMAIL: opportunity@trhospital.net

Three Rivers Hospital is an equal opportunity employer.