Job Title: Process Analyst - 2119-1

Start/End Dates: 4/4/2024 - 6/28/2024
Work Location: WAYZATA, MN
Schedule: Monday through Friday 8:00-5:00 PM; with some flexibility. Hybrid schedule more onsite during training once comfortable worker can work 2 days a week in the office.

Qualifications:
*Must be proficient in excel and able to use data analysis tools
*Ideally have some experience with SAP, Power BI, Tableu
*Be able to analyze data, synthesize and provide summary and actions needed
*Translate information from one system to another; for example take price builds and translate to customer facing price request documents
*Work across multiple functions with effective communication & interpersonal skills
*Hybrid role with flexibility in work hours but must have majority of workhours between 8-5 to interact with commercial teams; number of hours also open for discussion (ie for an excellent candidate would consider part-time)
Description:

*The Process Analyst I will help execute operational activities for businesses or functions across the region within our business services team.
*In this role, you will assist in a variety of operational processes and procedures for multiple products and services using various systems and data management practices.
*Perform customer service tasks to support the administration of the processes including sending and receiving instructions, answering questions, working with assigned process teams, providing paperwork to partners and acting as a point of contact between partners.
*Help develop and maintain established relationships with customers and other partners.
*Help provide comprehensive insight and recommend solutions to issues that deviate from established processes to supervisors and partners regarding the interpretation and delivery of processes.
*Apply comprehensive understanding of operational practices, procedures and internal controls to identify areas of improvement.
*Generate productivity reports, performance metrics and monitoring reports and review for discrepancies for any system generated documents.
*Solve issues, while escalating more complex issues to appropriate staff.
*Execute new business migration activities and processes efficiently and effectively.
*Enter invoice information into customer web portals to ensure invoices are according to the approved process.

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