**H&M Retail Visual Merchandiser**

H&M Danbury, CT, USA Posted 4 days ago Full time Marketing Services,Retail Apparel and Fashion,Retail **Job Description****Role responsibilities include, but are not limited to:****Selling**You set the garment presentation on the Sales Floor & Windows according to the Commercial Handbook. Together with the Department Manager you determine additional commercial opportunities in your store within the H&M brand guidelines. You execute floor moves based on those joint discussions.

**Fashion Knowledge**

* Ensure you are up to date with current fashion trends

* Share, inspire and educate the store team on seasonal trend information

**Direct Customer Service**

* Ensure you meet customer expectations on direct service according to H&M standards.

* Support the store to achieve excellent customer service.

**Indirect Customer Service**

* Follow up the H&M Visual Identity through implementation of the Commercial Handbook and secure well-styled GTL mannequins in windows and in store.

* Create a clear red thread from windows to A-area with wearable buying suggestions.

* Ensure high quality, commercial garment presentation with good garment care every day together with store team

* Provide good concept flow by maintaining the concept layout, fixtures and navigation.

* Launch and maintain all sales campaigns and activities on time and according to H&M standards.

**Drive Sales Targets**

* Identify opportunities to increase customer satisfaction and sales with the Department Manager and then you execute changes accordingly.

* Perform sales follow-up and initiate actions to reach sales targets.

**Team**You support the store team to enhance the customer and working experience in store through coaching. Together with the Store management team you ensure that all legal requirements and H&M policies are fulfilled.

**Training and Development**

* Evaluate & develop the visual and commercial skills of the store team

* Coach & develop Sales Advisors while executing floor moves together

* Organize, provide and carry out visual training for all colleagues to support garment presentation in line with the Commercial Handbook.

* Seek VM potential for succession.

**Communication And Legal Requirements**

* Ensure that all communication in the windows and on the sales floor complies with local legislation.

**Routines**Organize and plan your workload according to business needs and commercial planner. Ensure safety, security and administration procedures are always followed.

**Commercial Routines**

* Together with the Department Manager, you follow up on Store KPIs & initiate actions to reach store goals and budgets.

* Adapt the store planning according to store needs and budget from the Commercial plan.

* Complete and take action on the Best Brand portion of the Store Experience Tool (S.E.T.) to maximize commercial opportunities.

**Visual Store Operations Routines**

* Complete the sample picking as well as execute the floor moves in a way that creates clear stories and wearable buying suggestions

* Complete all sales floor and window morning routines daily before store is open

* Handle Visual Merchandiser material and visual scheme orders.

* Control quantity and condition of all incoming visual material.

* Maintain and care for all display and interior material with sustainability in mind.

* Keep visual room organized and safe.

* Share information with team on Commercial handbook seasonal changes & continue to evaluate throughout the season.

* Provide updates of all VM information material in the store.

* Ensure that the store always has enough Sale and Activity material.

* Paint the windows as necessary.

Security

* Promote employee and customer safety

* Resolve health & safety, legal and security issues

* Prevent loss

**Qualifications**

* Associates degree in a Fashion industry specialty preferred

* 2 years of retail visual merchandising experience

* Ability to lift in excess of 20 pounds

* Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc. ) for a short distance

* Ability to climb a ladder and use a step stool REQUIREMENTS:

* Must be able to work with hand and power operated tools and lift in order to execute display setups

* Ability to work flexible hours and extended hours at times

* May be required to travel to support other stores

FINANCIAL ACCOUNTABILITY: None

**Additional Information**

All your information will be kept confidential according to EEO guidelines.