Position Summary Customer:

Service Associates are responsible for educating and informing customers about the successful operation, benefits, and safety of Thoroughbred Express washes. 

Key Duties and Responsibilities: Focus on providing a positive customer experience. 

• Carry out daily duties that ensure the effective operation of a car wash facility in partnership with peers and site management. 

• Greet customers with a warm smile, review and educate on services, and assist with payment. 

• Stay up to date with knowledge of how to use certain equipment for them to be able to work efficiently in an automated facility. 

• Direct the Driver into the entrance to the car wash or guides them onto tracks. 

• Carry out periodic maintenance of equipment used in washing to keep them in proper working order. 

• Perform cleaning of the facility and ensure everything is kept in the appropriate place and organized. 

• Assist customers in any area concerning the car wash process. 

• Carry out visual inspection of vehicles to confirm their condition before sending them into the wash area. 

• Additional duties as assigned. 

Job Qualifications:

 Must be at least 18 years of age. 

Essential Abilities:

• Display courteous, customer service focus, and professional attitude 

• Work while standing over long periods (6 Hours) 

• Lift items of moderate weight (10 pounds) 

• Maintain work expectations outdoors in all weather conditions 

• Interact ethically with fellow employees and customers 

• Possess valid and current driver’s license

• Excellent written and oral communication skills, as well as interpersonal skills Desirable: 

• Previous car wash experience