We are looking for top of market talent to help grow and innovate our company. If you are someone who embraces challenge, fosters innovation, and desires to make a difference in the world, then let’s talk. 

At Thorne we make products that matter - ones that make people's lives better. Each day begins with a mission to help others discover and achieve their best health. We count on our team members to challenge and push the boundaries to make that happen. As a Thorne employee, you’ll be joining a team of more than 650 passionate individuals committed to our cause of providing superior health solutions. 

POSITION SUMMARY: This role will be responsible for creating end-to-end email sales campaigns to promote Thorne’s products or services. This position focuses on targeted audience within the book of business, devises campaign, and launches email campaign to increase product usage, product exposure and revenue. This role will find innovative ways to nurture accounts and develop long-term customer relationships, reduce base churn, and improve engagement and lifetime value. Along with the sales leadership team, this role will set the vision and strategy for customer journeys/ lifecycle and growth.

RESPONSIBILITIES – Satisfactorily performing and/or achieving the following Responsibilities are essential duties of the job.  

• Create best in class customer journeys considering and leveraging email channel and tiered managed accounts. 
• Work with insights and web analytics teams to identify places in the customer journey where customers disengage, then develop strategies to identify, retain, and possibly even win back customers.  
• Drive continued optimization and evolution of the customer journey that drive meaningful business growth by setting goals, tracking, and analyzing tactics to determine level of impact.  
• Leverage our customer segmentation model to advance our automation & event triggered sales capabilities to ensure we are delivering the right message, in the right channel, to the right customer at the right time.  
• Define and document project briefs, business rules, data/technical requirements, system integrations as well as process and procedures for all lifecycle sales campaigns.  
• Deliver monthly reports detailing performance against key engagement and retention metrics.  
• Conduct ongoing A/B testing for optimization.  
• Work with technology to advance systems and data/tech requirements to continually improve the amount of intelligence we have for relevant, real-time trigger-based sales.
• Use sales reporting tools to determine progress vs goals, access opportunities.  
• Promotes the Company’s Mission and Values, including an accountable, innovative, and results-oriented culture that promotes customer service, openness, teamwork, mutual trust, and respect.

Employment is contingent on satisfactory results from a drug screening and background and reference checks.

What You Need: 

• Experience and/or Education: Bachelor’s degree with a minimum of 5 years of relevant professional experience required. Proven track record of working at the strategic and tactical level to develop multi-channel sales campaigns and innovative CRM initiatives. 
• Computer and Technical Skills: Demonstrates proficiency in the use of the equipment and software required to accomplish the responsibilities of the position. Strong computer skills including Microsoft Office Suite. CRM/Sales Reporting Software experience preferred. Pardot experience desired. Ability to connect with both internal and external customers. 
• Highly data driven with a proven track record of optimizing programs to drive overall company goals and metrics. 
• Test and learn mindset. 
• Strong project management skills including conceptualization, driving alignment, planning resources, managing deadlines and objectives, delivering analysis and recommendations.

What We Offer:

At Thorne, we offer employees the chance to work with great people on exciting projects, with opportunity for growth. We also provide a full range of benefits for you and your eligible family members, such as:

• Competitive compensation
• 100% company-paid medical, dental, and vision insurance coverage
• Company-paid short- and long-term disability insurance
• Company- paid life insurance
• 401k plan with employer matching contributions up to 4%
• Gym membership reimbursement
• Monthly allowance of Thorne supplements
• Paid time off, volunteer time off and holiday leave
• Training, professional development, and career growth opportunities
• A safe and clean work environment

A little bit more about us. 

We are committed to providing personalized health solutions, cutting-edge home health test technology, and superior supplements. To do that, Thorne owns every step of its business, from R&D to product delivery and customer service. Currently, we are:

• The only company with exclusive partnerships with the Mayo Clinic and U.S. Olympic teams.
• The #1 prescribed practitioner brand to 30 to 40-year-olds.
• The #2 most dispensed supplement brand.
• The fastest growing supplement company with sales on Amazon; the #1 practitioner brand; with an average ranking of 4.42 of 5 stars.

If you want to make a difference in the lives of others consider becoming part of the Thorne team.

“Please be advised that Thorne Research manufactures nutritional supplement products that can include ingredients that are derived from possibly allergenic raw materials, including but not limited to nuts, soy, dairy, fish, and shellfish.”

THORNE IS AN EQUAL OPPORTUNITY EMPLOYER