About the Role

The Team Lead Role in our Tax & Accounting Professionals segment is responsible for managing a team of contracted employees and verifying tax returns by ensuring our Optical Character Recognition (OCR) system reads and inputs data correctly. Team Leads will be required to oversee and process returns from hundreds of different accounting firms. The Team Lead position is a hybrid role, requiring excellent communication skills, leadership skills, and flexibility.

The successful Team Lead: Draws on their high level of initiative and willingness to learn to efficiently work on all products offered by this service. Has the ability to develop trust, demonstrate their credibility with all contracted verifiers through their knowledge of Thomson Reuters' tax processing services, and acquired knowledge of the tax and accounting industry. Communicates effectively with fellow team members, managers, and contracted verifiers to ensure the highest production and quality of verification throughout the year.

More About the Role

In this opportunity, you will:

• All responsibilities of a Senior Verification Associate
• Be able to handle any task delegated from a manager
• Elevate all issues to supervisors/managers
• Oversee performance of Senior Verification Associates/Verification Associates and take necessary actions to ensure efficient staff performance
• Timely inform their staff of any changes in 1040/1041SCANverify Policy
• Conduct screening assessments for Verifiers joining the team

About You

You may be a fit for the role if you have/are:

• Minimum 2 year experience working a tax season using 1040SCANverify products/services
• High School diploma or equivalent required; Bachelor's degree preferred
• Proven/consistent track record of quota attainment
• Excellent communication, presentation, and problem-solving skills
• Strong time management and organization skills
• Proficient in MS Office (Excel, Word, PowerPoint)
• Knowledge of basic computer skills
• Continuous learner, flexible and open-minded, positive attitude
• High level of integrity and understanding of operations ethics