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Thompson Truck Group Leasing has been the leading dealer owned lease company in East Tennessee since November 1982. TTG delivers an unparralled level of customer service through our core values and intimate knowledge specing the right vehicle for our customers needs.
Our Core Values—Expertise, Responsiveness, and Stability—encompass our unequalled leasing and dealership capabilities. We are committed to providing stellar service to keep our customers’ vehicles on the road so they can keep their promises to their customers. We are united in our dedication to building our brand image in every market and with every interaction with customers. We strive to deliver consistent top quality service and build strong, long-lasting relationships with our customers.
Our employees and the company's involvement in the community have helped Thompson Truck Group grow and improve the quality of life in the community to assure continuing growth into the future.
What We Offer:
POSITION OVERVIEW
Primary Responsibilities
1. Day to day management of the Idealease Service Department.
2. Establish and Manage Priority Service for all Idealease Customers
3. Provide Reciprocal Service as defined by Idealnet policies for all Idealease breakdowns.
4. Complete understanding and implementation of Idealease Best Practices.
5. Develop and manage a system to recognize all warrantable failures, warranty claims and warranty recovery.
6. Develop, implement and manage a Preventive Maintenance program that results in PM currency of 95% or greater.
7. Manage outside repairs and over-the-road-failures in cost efficient and timely manner.
8. Manage running costs to business plan goals.
9. Assist management team in preparing an Annual Business Plan and Budget.
Warranty and Equipment Management
1. Train and develop all personnel on the methods used to identify warranty through the IRC, ISIS and vendor websites.
2. Develop relationships with vendors and Navistar CSE/TSM to maximize warranty and policy recovery.
Safety and Compliance
1. Have full understanding of U.S. Federal Motor Carrier Safety Regulations (CFR 396). Implement procedures as necessary to keep Idealease and contracted customers in compliance with regulations. Stay current with changes in the regulations.
2. Monitor and manage satisfactory CSA Vehicle Basic scores for all customers.
3. Inventory and manage process to keep maintenance file documentation of customer and company vehicles in accordance with the U.S. Federal Motor Carrier Safety Regulations (CFR 396).
4. Develop, communicate and enforce established company safety policies and procedures.
5. Certify all technicians for U.S. DOT Annual Inspections, brake inspections, and other maintenance procedures in accordance with the corresponding regulations.
Sales and Customer Relations
1. Create and maintain positive relationships with all customers.
2. Maintain minimum 90% Customer Retention Rate.
3. Investigate and establish course of action for customer maintenance issues and problems.
4. Aid in development of sales strategies with sales personnel to secure business as needed.
5. Assist in Orientation process for each new customer.
Sales and Customer Relations
1. Create and maintain positive relationships with all customers.
2. Maintain a minimum 90% Customer Retention Rate.
3. Investigate and establish courses of action for customer maintenance issues and problems.
4. Aid in the development of sales strategies with sales personnel to secure business as needed.
5. Assist in the orientation process for each new customer.
Department and Personnel Management
1. Review Unit P&L’s on a monthly basis. Identify inefficient units and work with General Manager to determine course of action.
2. Compare monthly financial results against the Business Plan and initiate any corrective action as necessary.
3. Review manpower needs with the Idealease General Manager on a regular basis.
4. Implement and monitor shop productivity measures.
5. Create shop environment that assures cleanliness, safety and customer focus.
6. Recruit and hire new employees as business levels dictate.
7. Develop, implement and promote service training.
8. Assist in collection of past due invoices as needed.
9. Safe guard company assets by maintaining strong internal controls.
10. Understand company policies and procedures and assure that they are understood and followed by all personnel
Leadership, Personal Development and Conduct
1. Attend Driver Safety Meetings.
2 Attend Best Practices Meetings.
3. Attend company meetings as required.
4. Handle all customer, employee and vendor issues in a professional and courteous manner.
5. Promote an atmosphere of cooperation, teamwork and goodwill with all employees within Idealease and the dealership.
6. Display honesty in all company and customer related dealings.
7. Participate annually in the President’s Club
NOTE: This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with this position. While this list is intended to be an accurate reflection of the current position, the company reserves the right to revise the functions and duties of the job to require that additional or different tasks be performed or further education required with circumstance changes (such as: growth, work load, changes in personnel, technological developments, etc.
Idealease Service Manager (ISM) Key Performance Measurements (KPMs)
1. 95% PM currency per month
2. 19% Maintenance costs* for lease and rental
3. Average less than 8% overtime monthly.
4. Tech ratios managed to the level determined by management’s analysis that is dependent on the location’s structure. (Stand alone, dealership based, source of Techs, etc.)
5. AFC Recalls/MIN’s completed within 90 days
6. 100% enrollment in Navistar LMS (Learning Management System)
7. Idealnet Reciprocal Service performance at 95%. *Maintenance costs include parts, labor, o/s repairs, oil & lube, and tires
Full Time
$72k-96k (estimate)
05/23/2024
06/20/2024
The job skills required for Fleet Maintenance Manager include Customer Service, Leadership, Preventive Maintenance, Teamwork, Dedication, Analysis, etc. Having related job skills and expertise will give you an advantage when applying to be a Fleet Maintenance Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Fleet Maintenance Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Fleet Maintenance Manager positions, which can be used as a reference in future career path planning. As a Fleet Maintenance Manager, it can be promoted into senior positions as a Fleet Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Fleet Maintenance Manager. You can explore the career advancement for a Fleet Maintenance Manager below and select your interested title to get hiring information.
If you are interested in becoming a Fleet Maintenance Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Fleet Maintenance Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Fleet Maintenance Manager job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Fleet Maintenance Manager jobs
Do More Preventative Maintenance.
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Act without reacting for the safety.
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Make Fleet maintenance easy and accessible.
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Earn the required certifications.
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Step 3: View the best colleges and universities for Fleet Maintenance Manager.