Overview

Who We Are:

Thompson Hospitality is the nation’s largest minority-owned food and facilities management company. Our services include hospitality, full dining, and quick service restaurants, campus dining, diversity consultation, facility operations, and maintenance management. We are a family-run organization with more than twenty-five years of providing services built on our core mission to provide a positive experience to every relationship we are involved in one guest, one client, one team member at a time. As a fast-growing company, we have a growth plan to more than double in size over the next three years. We are looking for team members who are interested in developing their careers to the next level while joining our team of over 4,000 employees, serving clients in over 40 states to include more than 1.9 million guests each year. Thompson Hospitality focuses on three core areas in everything we do:

• Purpose
• Give back to our communities
• Celebrate diversity
• People
• Do the right thing
• Treat people the way you want to be treated
• Always do your best
• Be accountable for our actions
• Performance
• Serve the highest quality food
• Provide world-class service
• Maintain flexibility to better serve our clients

Competitive Benefits:

• Health/Dental/Vision
• Paid Time Off
• 401(k), matched up to 4%
• Short and Long Term Disability
• Tuition Reimbursement
• Employee Referral Program
• Pet Insurance
• Discounts: Hotels, Travel, Tickets
• Employees and their relatives are eligible for a free meal plan at any of our HBCU client locations while they are attending school

JOB PURPOSE

Thompson’s Mission is to provide a positive experience to every relationship in which we are involved: one Guest, one Client, one Team Member at a time. We focus on three core areas in everything we do: Purpose, People, Performance.

This position supports Thompson’s mission by inspecting, installing, repairing and replacing pipes, fittings, and plumbing fixtures to maintain the heating, water, gas, compressed air and drainage systems of the buildings on the Howard University campus. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Ability to work overnight hours on Friday and Saturday; 10:00pm to 7:00am

Supports general facilities activities in areas of plumbing and other areas as required

Completes all job duties under the direction and supervision of higher-level staff

Installs, repairs, and replaces building plumbing equipment

Performs preventative and corrective maintenance activities

Conducts routine inspections of facilities and equipment and maintains logbook of documented issues

Provides excellent customer service to the client, vendors, and contractors

Works effectively with outside vendors and contractors

Communicates effectively and professionally both verbally as well as in writing. 

Cooperate with other technicians in completing assigned job duties

Work from drawings, email, electronic systems and/or verbal instructions using a variety of hand and power tools

Safely operate Thompson Facilities Services company vehicles

Any other duties needed to do the right thing, help fulfill our mission, support our client, while consistent with policy and the collective bargaining agreement (CBA).

EXPECTATIONS

Attendance

• Maintains good attendance and punctuality as required.
• As necessary, is available for additional hours, on-call hours, and late, overnight, or weekend emergency call hours.

Customer Service (Internal & External

• Respond to the needs of the client by interacting in a professional manner.

Decision Making

• Recognizes issues, problems, or opportunities and determines whether action is needed.
• Alerts supervisor to problems.

Technical Knowledge

• Has adequate knowledge and/or skills to deliver results.
• Keeps abreast of technical knowledge, outside developments, and trends to maintain skills in the field and perform effectively.

EXPERIENCE and REQUIREMENTS

• 4 years of journeyman-level plumbing experience in a university or institutional setting preferred.
• Journeyman Plumbing License
• Valid driver’s license from state of residence required.
• Willingness to work in a fast-paced environment with extreme weather fluctuations.

EDUCATION

• Ability to read and write English to understand Material Safety Data Sheets.
• High School Graduate or General Equivalency Diploma (G.E.D.) preferred.
• Completion of a vocational/trade school and apprenticeship

TRAVEL REQUIREMENTS

None

SUPERVISORY RESPONSIBILITIES

None

PHYSICAL DEMANDS

This position is physically demanding. Ability to stand, bend, stoop, kneel, reach, lift, pull, push, climb ladders, twist, and walk for a minimum of three hours on the campus terrain. Ability to lift at least 50 lbs. using safe lifting techniques.

WORKING CONDITIONS

This position operates on a university campus with exposure to the waste, hazardous materials, wide-ranging outdoor weather conditions, stairs, sidewalks, etc. Work is performed at night and inside various campus buildings where lighting and ventilation may be inadequate. Work is also performed on campus grounds and parking lots.

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.