Description

PURPOSE:

The Wraparound Facilitator’s primary purpose is to provide empowerment, guidance, support, education and care coordination to the youth and families in their care. Performance will be measured by your individual outcomes, achieving your individual targets/goals, your contribution to your overall program team/department and your buy-in to the culture of the organization. 

Perks:

Thompson offers a competitive benefits package to eligible employees, including:

• Health Benefits (medical, dental, and vision insurance options)
• 401K Retirement
• Paid Time Off
• Multiple pathways for upward mobility within the agency
• High quality technology for staff including iPhones, Tablets & Laptops
• Performance based bonuses
• Paid Time Off specific for Volunteerism in the community

PRIMARY RESPONSIBILITIES

• Display individual proficiency and effectiveness in the role
• Be punctual, arrive on time, and prepared
• Learn and utilize the organization’s systems, processes and procedures as instructed 
• Display a high degree of being open to coaching/feedback regarding performance and areas of improvement
• Contribute to a positive team culture through your actions, attitude, and communication 
• Consistently deliver excellent customer service to your clients/customers
• Conduct yourself in the highest standards of ethics and integrity while displaying emotional intelligence in your day-to-day work with customers, peers, and leadership
• Represent the organization internally and externally through your communication and conduct
• Display trauma informed practices and principles in your interactions with customers, with peers and with leadership

LEADERSHIP PIPELINE VALUES, TIME APPLICATION, AND SKILLS/COMPETENCIES

• At the individual contributor level, the primary work values that should be displayed are getting results through your own personal proficiency, producing high quality professional work, and accepting the organization’s values. 
• The individual contributor’s time application should revolve around daily discipline (achieving deadlines, showing up on time and prepared, managing your own time to ensure they meet your goals). High performing Individual Contributors who are looking to lead someday should look for opportunities to stretch themselves through additional tasks/objectives/opportunities. 
• The primary skills that individual contributors need to focus on is your own personal proficiency, ability to be a team player, building relationships, and effectively utilizing the agency’s tools, processes, and procedures.

Requirements

POSITION SPECIFICATIONS AND EDUCATION:

Must have a valid Driver License and meet any credentialing, licensing, and privileging standards as it pertains to the department you are in. 

Education requirement for this individual contributor role is: Bachelor’s Degree in human services or related field. 

A minimum of 2 years of relevant professional experience 

Proficient in Microsoft Office Suite application software, excellent written and oral communication skills. Must meet designation as a Qualified Professional in NC.

Physical Requirements:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Physical demands:

While performing the duties of this job, employees are required to walk, sit, use hands to handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. Vision abilities required by the job include close vision, distant vision, color vision, peripheral vision, and depth perception.

Thompson is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.