1 Auto Appt Scheduler / Customer Service Reps (On-Site) Job in Raleigh, NC

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Auto Appt Scheduler / Customer Service Reps (On-Site)

Thompson Automotive Group

Raleigh, NC | Full Time

$33k-41k (estimate)

6 Months Ago

Auto Appt Scheduler / Customer Service Reps (On-Site)

$33k-41k (estimate)

Full Time | Consumer Services 6 Months Ago

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Thompson Automotive Group is Hiring an Auto Appt Scheduler / Customer Service Reps (On-Site) Near Raleigh, NC

2600 Wake Forest Road, Raleigh, NC 27609

AUTOMOTIVE SERVICE APPOINTMENT
SCHEDULER
Business Development Representative

Excellent Hourly Pay PLUS Bonuses!
Paid Training, Great Benefits & Room for Advancement!

Previous Customer Service & Experience Handling High Call Volume in any Industry Preferred.

Thompson Buick GMC Cadillac in Raleigh, NC is a GREAT place to have a rewarding career! We are HIRING NOW for friendly BDC Service Representatives to set up service appointments, answer inbound service calls, and, most importantly, provide excellent customer service for our busy Service Department! We offer paid training, a great benefits package, and advancement opportunities to all of our employees!
Those with previous Clerical, Business Development, or Call Center experience are encouraged to apply! We promote a team-oriented environment where each employee has the mentorship, support, and tools they need to succeed in their career. Apply online today!

Benefits:

Top Hourly Pay in the Area Bonus Incentives!
Medical, Dental, Vision, Short/Long-term Disability & Life Insurance
401(k) Plan
HSA
Paid Vacation / Sick time
Employee Discounts on Vehicles, Service & More!
Long-term job security
Career Advancement & Growth Opportunities

Responsibilities - BDC Service Representative:

Answer incoming phone calls and assist customers with scheduling appointments
Answer and schedule internet service request
Make a minimum goal of outbound phone calls per day
Communicate with team mates to ensure a world class guest experience
Use several software systems to efficiently address concerns
Complete daily work plan
Answer leads in less than 5 minutes
Review and update guest profiles
Assist with other duties as needed / assigned

Requirements – BDC Service Representative:

This is an onsite position
Previous Customer Service and/or Retail experience preferred
Automotive dealership experience is a plus!
Great phone voice and experience handling high call volume
Must have the ability to multi-task
Must be skilled with Computer Data Entry and Microsoft Word & Excel, as well as a Multi-Line Phone systems
Must be reliable
Professional appearance and a positive attitude
Valid driver's license and clean driving record
Please upload your resume. Completing the online assessment will grant you priority consideration!
Must pass pre-employment screening

We are an Equal Opportunity Employer. All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation, or other protected status.