Job Description 

Finance and Insurance Manager

Summary

The finance and insurance manager utilizes finance, insurance and after-sale programs to generate additional revenue for the dealership.

Core Responsibilities

Sell financing and insurance packages to customers, including credit life, accident and health insurance. 

Finance and insurance manager may be required to: 

• Explain aftermarket products and extended warranties to customers.
• Nurture productive working relationships with multiple finance sources, and pursue competitive finance programs and interest rates through current and new lenders.
• Convert cash transactions to finance.
• Secure finance approval by accurately preparing finance/lease transactions through finance sources.
• Prepare/file all government and dealer vehicle transaction reports in a timely manner.
• Verify documents contain valid title, lien, and tax information prior to routing to accounting.
• Receive all applications for credit.
• Develop a system to yield 100% turnover to the finance and insurance department.
• Manage insurance files, and pursue new insurance companies for insurance paper.
• Field rate quotation questions.
• Obtain current state insurance license and attend continuing credit insurance education as required to maintain license.
• Explain dealership and manufacturer service policies to customers.
• Regularly review financing, extended service and insurance programs with the sales team.
• Generate finance penetration reports, and coordinate with the sales department to develop finance forecasts.
• Verify insurance and finance fees are collected.
• Review vehicle sale profits with the sales manager.
• Coordinate with customer service representatives to develop strategies for maximizing customer satisfaction.
• Coordinate with sales manager to develop departmental goals/objectives with achievement strategies.
• Generate EOM commission reports for each member of sales team and forward to the payroll office.
• Retain ample supply of all contracts and forms necessary to complete/finalize vehicle transactions.
• Attend manager meetings.
• Train a designated employee to perform these duties in the finance and insurance manager's absence. 

In addition, finance and insurance manager should:

• Possess basic math skills.
• Be capable of speaking with customers or employees; reading/understanding manuals, operating and maintenance instructions, and safety regulations; and writing financial/marketing reports and other correspondence.
• Be professional and courteous in attitude, wardrobe and grooming.
• Uphold the highest ethical standards.
• Understand and comply with current and future government regulations affecting new- and used-vehicle and finance departments.
• Complete other duties as assigned.

Education and/or Experience

Bachelor’s degree from four-year college/university, 1-2 years work-related experience/training, or an equivalent combination.