Responsibilities

Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.

Maintains staffing schedules including timely responses to requests for time off. Manages resources to ensure all vacancies are covered with minimum or no overtime. Ensures the necessary coverage for the smooth and efficient operation of the department

Manages on-site operations including MyTime payroll & attendance, downtime support and deposit reconciliation. Adheres to established project deadlines and budgetary limitations.

Responds to all patient complaints or stakeholder concerns. Consistently identifying ways to improve registration processes.

Participates in interviewing and hiring new employees. Shares in the education and training of new hires. Monitors new employee onboarding to ensure new hires are fully trained and competent in their roles and responsibility within the first 90 days

Provides constructive communication to service delivery areas, as needed. Escalating code of conduct issues to Patient Access Leadership timely.

Appraises staff performance with rewards and discipline, addresses complaints and resolves issues that may arise, and acts as a mentor for staff. Tracks staff's time and attendance and completes corrective action forms, as needed

Demonstrates a professional demeanor with patients, families, coworkers and leadership by consistently fostering a positive attitude in the department

Ensures regulatory and compliance requirements are met; complies with departmental and institutional protocols

Achieves individual and team performance metrics. Completes staff quality assurance reviews.

Completes staff's annual performance evaluation providing feedback on staff member's performance and achievement of annual goals

Qualifications

High School Diploma or equivalent required

3 years of Supervisory experience required

Knowledge of patient registration, third-party insurance coverage including manage care plans, benefits, authorizations/referrals and coverage requirements

Proficient with Computer and Microsoft Office skills and familiar with healthcare EHR applications i.e. EPIC, Cerner

Excellent written and oral communication skills

Requires the use of problem solving and decision-making skills in a variety of complex situation

Excellent leadership and interpersonal skills

Strong quality assurance and critical thinking skills are necessary for this role

Conditions of Employment

Covid Vaccination is a requirement for employment at Jefferson for employees working at Jefferson's clinical entities or at the University. If you are not currently vaccinated you will be required to receive the vaccination prior to hire date if you are offered employment, unless you request and receive an approved medical or religious exemption from Jefferson.

Closing Statement

Jefferson includes Thomas Jefferson University and Jefferson Health, a dynamic university and health system with broad reach across the Delaware Valley. Jefferson is the second largest employer in Philadelphia and the largest health system in Philadelphia based on total licensed beds.

Through the merger of Thomas Jefferson University and Philadelphia University in 2017, our University includes ten colleges and four schools. We are an NCAA Division II university and an R2 national doctoral university offering undergraduate and graduate-level programs that provide students with a forward-thinking education in architecture, business, design, engineering, fashion and textiles, health, medicine and social science.

Jefferson Health, the clinical arm of Thomas Jefferson University, has grown from a three-hospital academic health center in 2015, to an 18-hospital health system through mergers and combinations that include hospitals at Abington Health, Aria Health, Kennedy Health, Magee Rehabilitation and Einstein Healthcare Network. We have over 50 outpatient and urgent care centers; ten Magnet®-designated hospitals (recognized by the ANCC for nursing excellence); the NCI-designated Sidney Kimmel Cancer Center (one of only 70 in the country and one of only two in the region); and one of the largest faculty-based telehealth networks in the country. In 2021, Jefferson Health became the sole owner of HealthPartners Plan, a not-for-profit health maintenance organization in Southeastern Pennsylvania. We are the first health system regionally to create an aligned payer-provider partnership.

Jefferson's mission, vision and values create an organization that attracts the best and the brightest students, faculty, staff, and healthcare professionals, as well as the most visionary leaders to drive exceptional results.

• OUR MISSION: We improve lives.
• OUR VISION: Reimagining health, education and discovery to create unparalleled value
• OUR VALUES: Put People First, Be Bold & Think Differently and Do the Right Thing

As an employer, Jefferson maintains a commitment to provide equal access to employment. Jefferson values diversity and encourages applications from women, members of minority groups, LGBTQ individuals, disabled individuals, and veterans.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Work setting:

• In-person

Application Question(s):

• Do you have 3 years of Supervisory experience?

Ability to Relocate:

• Abington, PA: Relocate before starting work (Preferred)

Work Location: In person