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Responsible for interacting professionally and efficiently with all callers, patients and associates. Must have desire to provide customer service and achieve the goals and objectives established by the Thomas Eye Group. Will greet and welcome callers in an eloquent telephone manner that may lead to triaging patient concerns, accurately and efficiently. Consistently answers general questions about the clinic’s policies, procedures, and services. Assist with submitting electronic medication prescription refills, prior authorizations. Must display kindness and a caring attitude to ensure that the caller’s experience is positive. Consistently enters data in the EMR system and records detailed information in patient’s file.Under the direction of the physician, the Patient Services Triage Specialist will record the condition of a patient (as stated by the patient) and all necessary ancillary documents, as well as creating future appointments. Communication must be professional and effective when speaking with patients, insurance providers, medical providers, physicians, and staff. Maintains the work area in a neat and organized manner.
Required Minimum Education: COA preferred, COT preferred
Required Minimum Experience: 3 years experience required; Ophthalmology preferred
A combination of experience, education, and/or training which substantially demonstrates the following knowledge, skills and abilities:
Other
$36k-44k (estimate)
02/09/2024
05/05/2024
thomaseye.com
Atlanta, GA
50 - 100