JOB SUMMARYThe IT Intern will support our in-house IT department in providing technical assistance, maintaining computer systems, and configuring hardware and software. The successful candidate will be able to troubleshoot and resolve technical issues, assist with the implementation of new technologies, and provide training and support to team members. DUTIES & RESPONSIBILITIESProvide technical assistance to staff and customers on hardware and software-related issues.Install, configure, and troubleshoot computer systems, hardware, and software.Monitor system performance and troubleshoot any issues.Follow established procedures and processes for computer maintenance.Provide training and support to team members on the use of computer systems and software.Perform system backups and maintain accurate records.Research and recommend solutions for technical problems.Complete other assignments as required. SUPERVISORY RESPONSIBILITIESN/A QUALIFICATIONS Required:Bachelor’s degree in Information Technology, Computer Science, or related field.Knowledge of computer systems and software.Knowledge of network and system security.Familiarity with hardware and software installation.Excellent problem-solving and troubleshooting skills.Strong communication and customer service skills.Able to work independently and as part of a team.Able to learn quickly and adapt to changing technology.Knowledge of Good Manufacturing Practices (GMP) and applicable Quality SystemStandards. Preferred:N/A COMPETENCIES TechnicalDrive resultsOptimize work processesDecision QualityCollaborationCommunicationCustomer ServiceAdaptabilityProblem Solving PHYSICAL DEMANDS & WORK ENVIRONMENTMust be able to remain in a stationary position and operate office equipment for a prolonged period of time. Physical activities include, but not limited to constant manual dexterity, moving about the work site, and/or handling objects weighing up to 20 lbs.Other infrequent physical activities include, but not limited to, positioning self to complete assigned tasks, and ascending/descending floors and/or ladders.Occasionally work around moving mechanical parts.Must be able to work in a schedule that commensurate with business operation, including work during weekends, holidays and/or times outside of normal business hours.Must be able to travel as business necessitates (up to 5 %). Disclaimer:The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be possible to enable individuals with disabilities to perform the essential functions.