Position Summary: The Medical Assistant will play a pivotal role in providing comprehensive support to healthcare professionals in clinical settings. They will assist clinicians in patient care, performing administrative tasks, such as scheduling appointments, maintaining medical records, and ensuring the smooth operation of the medical clinic. With their exceptional communication skills and attention to detail, they will contribute to delivering high-quality patient care and fostering a positive patient experience. This position offers a unique opportunity to work alongside a dedicated healthcare team and make a meaningful impact on the well-being of patients.

DUTIES AND RESPONSIBILITIES:

• Review the clinic schedule for the day for updates or changes
• Monitor, acknowledge, and address (when applicable) encounters, orders, documents, etc.
• Complete chart prep for visits scheduled at least 3 days in advance
  • Checkout Sheet
  • Results: EEG, MRI, labs, consultation notes, etc.
  • Testing (if applicable)
  • Accuracy of clinician information for Visits, NeuroCog, and/or rEEG
  • Appropriateness of reason for visit for the clinician
  • Appointment reminder/confirmation text has successfully been delivered and responded to. If not, reach out to the parent to confirm
  • Check billing alerts
• Rooming of Patient
  • Vital signs check
  • History and Diagnosis
    • Record allergies, vital signs, complete medication list, hospitalizations, and surgical history
  • Scribe duties
    • Document and record details of the patient’s evaluation
  • Order Entry
    • Enter in real-time as the clinician discusses with the patient
    • Transmit, fax, email, or print as needed
    • Confirm orders were successfully sent
  • Prescription Entry
    • Enter and e-Scribe medications as ordered by the clinician; send refills accordingly
    • Confirm medications were sent successfully via ePrescription logs
  • Wrap-Up
    • Review visit summary with parent/patient, encourage and answer questions, and provide clarification as necessary
    • Provide previously prepared orders, handouts, titration sheet, results, testing reports, visit summary, THINK Swag Bag
  • Change Visit status to “Checked Out”
• Keep the exam rooms and MA station sanitized and free of clutter
• Review the clinic schedule for the next day for any changes; update as necessary
• Offer assistance to clinicians, specialists, and the EEG team
• Any other duties as assigned

Qualifications

• High school diploma or general education degree (GED)
• Associate's Degree (AA) or Bachelor's Degree (BA) from a college or university, or one to five years related experience and/or training, or equivalent combination of education and experience. (Recommended)
• Certificates, licenses and registrations: Certified Medical Assistant, Basic Life Support (Recommended)
• Computer skills required: Microsoft Office Suite; Electronic Medical Records Software (eClinical Works Recommended)

Competencies

• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Patient Satisfaction - Manages difficult or emotional situations; Responds promptly to patient needs; Solicits feedback to improve service; Responds to requests for service and assistance; Meets commitments.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Frequently required to stand
• Frequently required to walk
• Frequently required to sit
• Frequently required to utilize hand and finger dexterity
• Frequently required to climb, balance, bend, stoop, kneel or crawl
• Frequently required to talk or hear
• Frequently utilize visual acuity to operate equipment, read
  technical information, and/or use a keyboard
• Occasionally required to lift/push/carry items up to 50 pounds
• Occasionally exposed to wet and/or humid conditions (non-weather)
• Occasionally work near moving mechanical parts
• Occasionally work in high, precarious places
• Occasionally work around fumes, airborne particles, or toxic chemicals
• Occasionally exposed to outside weather conditions
• Occasionally exposed to extreme heat or cold (non-weather)
• Occasionally exposed to bloodborne and airborne pathogens or infectious materials
• Occasionally exposed to loud noise

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.