JOB DESCRIPTION:
We are looking for those who celebrate culture, humor, wit, thoughtful and attentive service and team orientation. You'll need an ability to create a motivating work environment driving our Whatever It Takes attitude. Have a strong passion for excellence and guest service. Strive to continuously evolve and improve your staff performance in order to provide a Four Diamond level of service for all guests each and every day.
RESPONSIBILITIES:
Candidate must be extremely guest focused and have excellent communication skills (both verbal and written), 1 year minimum food and beverage experience, be attentive to detail and computer skills are helpful but not required; flexible hours. Must have open weekend availability.SKILLS: We are looking for those who celebrate culture, humor, wit, thoughtful and attentive service and team orientation. This position requires strong leadership skills by those who are not afraid to be imaginative or inspired. You'll need an ability to create a motivating work environment driving our Whatever It Takes attitude. Have a strong passion for excellence and guest service. Strive to continuously evolve and improve your staff performance in order to provide a Four Diamond level of service for all guests each and every day. RESPONSIBILITIES: • Schedule dining reservations and arrange parties or special services for diners.• Greet guests, escort them to tables and provide menus.• Address complaints of patrons.• Assign work tasks and coordinate activities of dining room personnel to ensure prompt and courteous service to patrons.QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. • High school diploma or general education degree (GED)• 2-3 years related experience and/or training• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.• Ability to write routine reports and correspondence. • Ability to speak effectively before groups of customers or employees of organization.• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.• Ability to deal with problems involving a few concrete variables in standardized situations.• Ability to stand for long periods of time; walk; use hands to finger, handle or feel; reach with hands and arms; talk or hear and taste or smell. Frequent climbing, balancing, stopping, kneeling, crouching, or crawling may be necessary.• Must be able to lift and/or move up to 25 pounds.• Regular and reliable attendance.
ABOUT THE COMPANY:
A uniquely different hospitality company, SMASHotels relentlessly pursues the finest talent, trends, and ambiances to create extraordinary experiences. A deep passion for exceptional customer service creates engagement and loyalty. Innovative programming and perpetual development keep us fresh and relevant.
SMASHotels embraces emergent technology to drive cost control, flawless operations, marketing, customer relationship management, entertainment and online and in person engagement.
Our track record has shown that by raising the bar through a focused commitment both financially and experientially, we achieve success, and our return on investment is substantially higher than industry standards.