Position Description

About YOU:

Ideal team members at The Room Place have excellent attention to detail as well as strong communication and problem-solving skills. It is important to be able to work both independently and in a team. At The Room Place we strive to put our customers first, ensuring they have the best experience possible. In addition, we treat our team members as family, offering benefits, job stability, and opportunities for both career and personal growth.

Essential Purpose of Position : Responsible for calling all Roomplace customers when the orders are available in the warehouse or scheduled to be delivered to the warehouse. As part of a team, resolve delivery issues in the best interests of the customer and the Company.

Essential Responsibilities of Position :

• Scheduling deliveries from the backlog.
• Working the system reports for merchandise availability, calling all customers to coordinate deliveries.
• Receiving and working as part of a team to resolve incoming calls from drivers and customers to resolve delivery difficulties using system tools.
• Working any emails from the Delivery Dept. for oversold merchandise incoming.
• Backup all incoming Customer Loyalty phone calls as needed.

Additional Responsibilities:

Performs other duties as required or requested.

The RoomPlace Furniture is an Equal Opportunity Employer and is committed to reasonably accommodating qualified persons with disabilities to enable them to perform the essential duties of their position.