• Service and maintain equipment to ensure 100% customer happiness.
• Perform Customer Services, including preventive maintenance, troubleshooting and repairing customer equipment and field installations of applicable products.
• Calibrate customer equipment according to specifications.
• Provide technical support to customers via phone and email.
• Participate in training as needed to improve knowledge base.
• Provide support to engineering, manufacturing, and sales.
• Provide adequate documentation and reports upon completion of each assigned job.

Minimum Requirements / Qualifications :

• Highschool diploma or GED equivalent.
• Mechanically / Electrically proficient
• Pipe brazing and soldering skills
• Solid troubleshooting skills
• Excellent verbal and written communications skills
• EPA Certification Preferred

Essential Functions of the job :

• Engages well with all customers, internal and external.
• Sets high standards in work ethic and highly self-motivated
• Travel to local customer sites to evaluate customer needs and / or perform installs.
• Basic digital literacy with ability to learn service procedures and software tools
• Prepare online reports and communicate progress with customers, both verbally and written
• Valid Driver’s License
• Ability to lift 25 lbs independently on a weekly basis

At Thermo Fisher Scientific, each one of our 75,000 extraordinary minds have a unique story to tell. Join us and contribute to our singular mission enabling our customers to make the world healthier, cleaner and safer.

Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.

Last updated : 2024-05-10