Job Title: Label Program Manager- REMOTE

Location: This position is remotely based from a home office anywhere within the United States.

What you will do:

• Train and Learn the Clinical Labeling Industry
• Assume responsible of existing customer base; focus on growing existing customer base and new customer sales by working to meet business goals set by management
• Build and maintain existing Customer Base through Customer Service, Frequent Client Interaction and technical Expertise
• Provide business support to client specific team(s) within Client Services to ensure end to end customer satisfaction and accuracy of all jobs pertaining to client accounts
• Address Labeling questions
• Review Quote Requests
• Facilitate Client Contracts; CDAs, MSAs & Technical Agreements
• Understand how products and services are quoted
• Perform job follow-up for all assigned accounts
• Track and communicate customer job metrics; win/loss, RFT, on time delivery, etc.
• Identify and recommend solutions to address Client Loss Scenarios
• Work to procure customer pipelines and share with senior management
• Coordinate Client Projects with Operations
• Manage Client Special Requests/Schedule Changes
• Participate in audits and manage site visits
• Address complaints with QA; PRs/CAPAs
• Attend trade shows/Exhibitions, workshops and Seminars
• Coordinate/Schedule Customer site visits to insure frequent customer contact
• Provide technical label support for Clinical Label Services and Packaging sites
• Strong problem solving skills and exercise good judgement and appropriate discretion to reach favorable conclusions
• Apply Good Manufacturing Principles in all areas of responsibility
• Demonstrate and drive Thermo Fisher values - Integrity, Intensity, Involvement and Innovation (The Four I's)
• Focus on Safety; conduct all activities in a safe and efficient manner
• Other duties may be assigned to meet business objectives

Education:

• Bachelor's Degree or equivalent experience preferred

Minimum Requirements:

• 5 years experience within Clinical Supply and/or Pharmaceutical Industry or related field preferred
• Valid Driver's license
• Valid Passport
• Equivalent Life/Work Experience
• High level of Business Acumen in both Administration and Business Strategies
• Familiarity with Printing Techniques, Equipment and Components
• Strong Interpersonal Skills; Client Interaction and Problem Solving Abilities (Communications)
• Strong Organizational and Time Management skills
• Proficiencies in MS Office / Adobe Products
• Up to 25% travel

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com.