Job Description

When you're part of the team at Thermo Fisher Scientific, you'll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe.

Your work will have real-world impact, and you'll be supported in achieving your career goals!

Location / Division Specific Information

Unity Lab Services provides a single source for integrated lab service, support and supply management. Our customized service offerings and world-class service experts have the flexibility and experience to uniquely address our customer's laboratory's business needs.

How will you make an impact?

The position is focused primarily on scientific support services within Unity Lab Services core offerings of : order entry, order management, operating customer procurement systems, stockroom services, material handling, shipping / receiving and chemical tracking.

What will you do?

May perform the functions or apply systems stated below :

Customer service activities which may include : order entry, expediting, customer service call resolution, return goods authorization, processing of backorders, vendor and customer interaction, problem resolution, driving 3rd party & agent buys.

Makes on-site program replenishments and disbursements. Performs stockroom duties that include : receiving, put-away, stock rotation, cycle counts, systematic replenishment and other functions according to customer requirements.

Applies either Thermo Fisher Scientific's order / inventory management platform and / or customer ordering system. Delivers direct shipment orders to end users / performs deliveries as required.

Operates various Thermo Fisher Scientifics' handheld scanning devices. Follows well defined procedures as outlined by Best Practices, SOP's & work instructions.

Take direction from Supervisors (and Team Lead) regarding daily duties.

Makes decisions and applies available resources to meet customer requirements, independently. Analyzes / maintains / reconciles various customer and company reports to ensure stakeholder requirements are met.

Communicates with supervisor any customer issues and / or potential problems.

Promotes personal growth and development by staying abreast of new policies and enhancements without the presence of site trainer and management team.

Listens to customer concerns, effectively diffuses dissatisfaction, and quickly identifies course of action with a goal of first call resolution within established turnaround times.

Works effectively with a diverse cross-functional team.

Embraces Practical Process Improvement (PPI) methodologies.

Represents Thermo Fisher Scientific at all times throughout customer locations, professionally and positively.

Performs other duties as assigned by management.

How will you get here?

• Must be Legally authorized to work in the United States without sponsorship.
• Must be able to pass a comprehensive background check to include drug screening.

Education

Must possess a High School Diploma or GED. College degree preferred, but not required.

Experience

Experience in laboratory setting or services preferred.

2 years of equivalent experience required.

Proven customer service skills.

Detail oriented, problem solver, promotes team environment.

Computer / software skills (i.e. Outlook, Excel, Word, PowerPoint.)

Proven verbal, written and presentation skills.

Knowledge, Skills, Abilities :

Must be able to read, write and speak English fluently.

Displays a high level of confidentiality for both customer and company.

Must maintain Thermo Fisher Scientifics' Four-I Values.

Must possess a strong desire to serve the customer, and the interpersonal skills to deal with various levels of personnel at the customer site.

Must possess strong communication skills and customer focus to deliver excellent customer service including maintaining a professional appearance at all times.

Must possess the operating skills to use hand held scanners and learn to enter data in various systems as necessary. Must possess strong analytical skills to reconcile various reports to ensure customer requirements are met.

Must possess the organizational skills to multi-task and meet deadlines as needed.

Must be able to use a computer and possess intermediate skills in Microsoft Office suite of software.

Works primarily at customer locations, in office environment to include cubicles and / or in and around shipping / receiving docks, stock rooms, storage locations and laboratory environments.

May be required to work independently at customer location.

Extensive walking may be required.

May pass through areas where chemical based allergens may be in use (such as penicillin, tetracycline, etc.)

Must be able to lift, push and pull 30-40 pounds consistently; may be required to lift 50 lbs.

May be able to use material handling equipment such as push carts and pallet jacks.

Depending on area of building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets, safety gloves, safety glasses, steel toe shoes, and / or bump hats.

Must be able to work overtime as required.

Competitive wages & Excellent benefits package

Review our company's Total Rewards

Medical, Dental, & Vision benefits-effective Day 1

Paid Time Off & Holidays

401K Company Match up to 6%(after 1 year)

Tuition Reimbursement - eligible after 90 days

Employee Referral Bonus

Employee Discount Program

Recognition Program

Charitable Gift Matching

Company Paid Parental Leave

We will provide the vital equipment for your role including : computer, monitor, keyboard, mouse, etc.

We also provide any Personal Protective Equipment you may need including : lab coats, safety glasses, safety shoes, etc.

For more information on our benefits, please visit : https : / / jobs.thermofisher.com / global / en / total-rewards

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job.

They are not a comprehensive list of all the duties and responsibilities associated with it.

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us.

As one team of 100,000 colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need.

StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Thermo Fisher Scientific is an EEO / Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact us to request accommodation.

Last updated : 2024-05-14