This position is passionate about service delivery excellence. Specific activities relative to the job function could include : inventory management.

This position will apply the systems and applications such as : IM, eFinity, SAP and the Microsoft Office suite. Strong social skills are also required.

Location : West Greenwich, RI

Hours : Mon-Fri 7 : 30am-4pm

Pay : $25 / hr

Essential Functions :

Assists in prioritizing the staff and workload to meet or exceed efficiency performance standards for UnityTM Lab Services.

Provides functional supervision to team members by performing site coverage as needed. May assist in the cross training of associates and the training of new hires.

Acts as subject matter authority to answer employee, customer and sales representative’s questions and resolve problems.

Expertise should include :

Detailed knowledge of customer pricing agreements and relevant systems

Standard Operating Procedures

Assists with data collection, report generation and site metric development in support of contractual obligations and methodologies.

Follow well defined procedures as outlined by Best Practices, SOP’s & work instructions. Take direction from Site Supervisor / Manager (and Team Lead) regarding daily duties.

Independently makes decisions and uses available resources to meet customer requirements.

Analyzes / maintains / reconciles various customer and Thermo Fisher reports to ensure requirements are met.

Shows strength at gathering, communicating and explaining job or site-specific performance metrics.

Communicates with supervisor any customer issues or potential problems.

Promotes personal growth and development by staying abreast of new policies and improvements without the presence of site trainer and management team.

Listens to customer concerns, effectively diffuses dissatisfaction, and quickly identifies course of action with a goal of first call resolution within established turnaround times

Works effectively with a diverse cross-functional team.

Accepts Practical Process Improvement (PPI) methodologies

Access & apply Thermo Fisher Scientifics’ Intranet and SharePoint document management system.

Positively represent Thermo Fisher Scientific at all times throughout customer locations.

Performs other duties as assigned.

Job-Specific Duties may include :

Inventory Management :

Stockroom / POU management, dispensing of product, and direction / coordination of affiliated stockroom activities.

Perform on-site program replenishments and disbursements.

Perform stockroom duties to include receiving, put-away, stock rotation, cycle counts, adjust reorder points as needed, and other functions according to customer requirements.

Remove cardboard and trash as needed (detrashing).

Deliver direct shipment orders to end users.

CIMS Management

Sourcing / Order Management :

Perform order entry, order expediting, customer service call resolution, return goods authorization, processing of backorders.

Facilitate vendor and customer interaction, problem resolution, performing 3rd party & agent buys.

How will you get here?

• Must be Legally authorized to work in the United States without sponsorship.
• Must be able to pass a comprehensive background check to include drug screening.

Education :

Must possess a minimum High School Diploma or GED.

Experience :

3 years of multifaceted meaningful experience required

Experience in GLP / GMP environment a plus

Knowledge, Skills, Abilities

Proven verbal, written and presentation skills

Must maintain Thermo Fisher Scientifics’ Four-I Values

Experience in laboratory setting or services preferred

Detail oriented, problem solver, promotes team environment

Computer / software skills ( Outlook, Excel, Word, PowerPoint)

Working Conditions :

Works primarily at customer locations, in office environment to include cubicles and / or in and around shipping / receiving docks, stock rooms, storage locations and laboratory environments.

May be required to work independently at customer location.

Extensive walking is required.

May pass through areas where chemical based allergens may be in use (such as penicillin, tetracycline, etc).

Ability to lift, push and pull 50 pounds consistently.

Need to be able to use material handling equipment such as push carts and pallet jacks.

Depending on area of building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets, safety glasses and / or safety gloves.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job.

They are not a comprehensive list of all the duties and responsibilities associated with it.

Competitive wages & Excellent benefits package

Review our company’s

Medical, Dental, & Vision benefits-effective Day 1

Paid Time Off & Holidays

401K Company Match up to 6%(after 1 year)

Employee Referral Bonus

Employee Discount Program

Recognition Program

Charitable Gift Matching

Company Paid Parental Leave

We will provide the vital equipment for your role including : computer, monitor, keyboard, mouse, etc.

We also provide any Personal Protective Equipment you may need including : lab coats, safety glasses, safety shoes, etc.

Last updated : 2024-05-14