As part of our global team, what you do contributes directly to our mission; enabling our customers to make the world healthier, cleaner and safer.

Our company seeks a Distribution Study Associate, that will be responsible for entering client orders, working with internal clients and troubleshooting order issues.

An ideal candidate has Customer Service experience, order entry skills and a high level of attention to detail.

• Applies Good Manufacturing Principles in all areas of responsibility
• Demonstrates and promotes the company vision
• Deciphers customer requests and enters into the Global Project Management (GPM) System
• Accurately enters data in GPM and verifies other DSA’s work within the system
• Contacts both internal and external clients with issues that may arise and answers general questions regarding shipments
• Responsible for timely order entry of clinical study materials and clinical supplies to FCS distribution facilities, customer affiliates and / or investigator sites globally
• Identifies discrepancies as they arise, and uses problem solving abilities. Reports reasons for discrepancies to Team Leader
• Serves as a troubleshooter and resolves problems inherent in order processing issues. Seeks advice / input on more complex problems
• Interacts with cross functional support teams (Client Services, Distribution, QA, IT etc.)
• Recognizes strategic opportunities for process improvement within the Logistics group
• Establishes clear timelines for accomplishing goals
• Independently solves routine problems / issues. Seeks advice / input on more complex problems.
• Adopts Practical Process Improvement (PPI)
• Demonstrates and promotes the company vision of the 4 I’s : Integrity, Intensity, Innovation and Involvement
• Conducts all activities in a safe and efficient manner

Education

Diploma required

Other duties may be assigned to meet business needs

Knowledge, Skills, Abilities

• Computer literacy
• Maintain high level of accuracy and attention to detail
• Effective communication skills
• Possess problem solving abilities
• Individuals typically gain experience in customer service / data entry
• Mastery of skills required to read, understand, and adhere to the SOPs and policies of a GMP environment.

Physical Requirements

Must be able to physically perform duties of position which include :

Exert up to 10lbs of force occasionally and / or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

• Position may involve prolonged sitting but may involve walking or standing for brief periods of time.
• May need stoop, reach or bend.

Join us and contribute to our singular mission enabling our customers to make the world healthier, cleaner and safer.

Last updated : 2024-05-22