Job Title: Customer Operations and Support Specialist, Order Management and Billing– Custom Products and Services

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe and you’ll be valued and recognized for your performance. With dedicated managers and inspiring coworkers to support you, you’ll find the resources and chances to define meaningful contributions to the world while building a vibrant career!

What will you do?

• Review and accurately process incoming purchase orders applying Quotations, customer contracts, applying business rules and policies
• Perform research and update customer records in ERP systems
• Resolve purchase order deficiencies with customers and internal business functions
• Manage open orders throughout billing and shipment process including processing order changes
• Take an active role in identifying and resolving any issues from order to cash including proactively address any potential order/quote issues and billing discrepancies
• Identify process improvement opportunities to improve customer experience and business results
• Generate and send invoices to customers and commercial representative
• Proactively advise management of any risk to contractual performance
• Provide timely and detailed communication to all customers requests
• Communicate regularly with management on any critical issues or opportunities
• Train and provide guidance to peers and supporting functions
• Run weekly and monthly booking report and AR aging
• Assist Customer Operations and Support Manager as needed

How will you get here?

Education

• High school diploma or equivalent required with minimum four years of customer service experience
• A 4-year degree with a minimum of one year customer service experience

Knowledge, Skills, Abilities

• Prior experience performing order entry, order management and billing in Enterprise Resource Planning (ERP) system highly preferred

• Strong problem solving and analytical skills
• Ability to prioritize daily work and stay organized while managing multi-tasks
• Handle high volume of transactions
• Ability to work in a fast-paced environment with minimal direction.
• Strong attention to detail
• Excellent written and verbal communication skills
• Demonstrated success working in a fast-paced environment
• Ability to complete multiple duties with accuracy, shifting from one to another with frequent interruptions and challenging deadlines
• Great teammate, yet can work independently
• Proficiency in Microsoft Excel, Word, and Outlook

We offer a comprehensive Total Rewards package that our US colleagues and their families can count on, which generally includes:

• A choice of national medical and dental plans, and a national vision plan
• A wellness program, and valuable health incentive opportunities for company contributions to a Health Reimbursement Account (HRA) or Health Savings Account (HSA)
• Tax-advantaged savings and spending accounts and commuter benefits
• Employee assistance program
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, short- and long-term disability, and volunteer time off in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

About Thermo Fisher Scientific

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or augmenting efficiency in their laboratories, we are here to support them. Our distributed team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon. We share a common set of values – Integrity, Intensity, Innovation and Involvement – working together to accelerate research, solve sophisticated scientific challenges, drive technological innovation and support patients in need. #StartYourStory at ThermoFisher Scientific, where diverse experiences, backgrounds and perspectives are valued!

Apply today! Please visit us at

Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.

Compensation and Benefits

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards