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Job Description
Location: Nazareth, PA
Schedule: mid-shift, 11am - 7pm (may vary slightly based on need)
Position Summary:
The Production Customer Support Specialist will be supporting the activities around the operational management and maintenance of customer-specific requirements. This position will interface predominantly with Production Operations Team & Warehouse Operations. On occasion, this role could have cross-functional collaboration with the Customer, Commercial Team, and Customer Service to drive Customer satisfaction. The typical guidance for this role will be derived from your supervisor in coordination with the Business Management Team within Production Operations. Primary responsibility of this role is to perform an outbound customer order audit to validate all customer-specific requirements are satisfied, while driving necessary compliance from our standard operating procedures which govern cGMP. This position will work independently and handle the transactional and operational relationship with our Production Program, the Customer, and Warehouse Operations. Within Warehouse Operations, build relationships to cascade customer expectations by collaborating with site-specific departments (i.e. Inventory Control, Shipping, Wave Management, & Conveyor Maintenance). Measuring the success of this role is incumbent upon maintaining KPI Metrics and driving visibility and overall performance results.
Key Responsibilities:
Minimum Requirements/Qualifications:
Benefits:
This position has not been approved for Relocation Assistance.
At Thermo Fisher Scientific, each one of our 100,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.
Full Time
Durable Manufacturing
$55k-71k (estimate)
04/27/2024
04/28/2024
thermofisher.com
WALTHAM, MA
>50,000
1956
Public
MARC N CASPER
$10B - $50B
Durable Manufacturing
Thermo Fisher is a life science research institution focused on providing laboratory equipment, chemicals, supplies and services.
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