Summary

As a Plumbing Technician, you will be responsible for providing unparalleled service to our residents by maintaining and improving the plumbing of our communities. You will perform, troubleshoot, repair, inspect and replace plumbing equipment including, but not limited to, water piping, faucets, lavatories, toilets, flush valves, sinks, water heaters, drinking fountains, domestic water heaters and boilers, garbage disposals, backflow devices, valves and water meters. Assist contractors in major emergency utility repair and performs other work as directed. Being a successful member of our team does not just take technical skills, it takes a passion and instinct for caring to change lives and strengthen teams.

Essential Job Functions, Duties, and Responsibilities

• Arrive at jobsite at scheduled time and/ or locations as dispatched
• Able to obtain a boilers license.
• Emergency on-call for larger issues and needed support.
• Relocate from one jobsite to another jobsite as dispatched during the workday
• Follow instructions from supervisor carry out in timely manner
• Report problems with company tools or vehicle promptly
• Maintain professional appearance and attitude at all times
• Demonstrated knowledge of piping design and flow
• Demonstrated knowledge of fixture installation
• Demonstrated knowledge of service tools and testing devices
• Demonstrated brazing skills
• Demonstrated customer service skills
• Other duties as assigned

Skills and Qualifications

• Demonstrate willingness to invest in tools used in the service of Plumbing equipment
• Work from 28’ extension ladder and 12’ step ladder
• Ability to operate power and hand tools safely
• Must be able to lift and carry up to 100 lbs on occasion
• Ability to follow written and verbal directions as given
• Demonstrate commitment to developing customer service skills
• Willingness to invest time in training seminars and classes
• Demonstrate mechanical aptitude

Education & Experience

• High School Diploma or GED Equivalent
• Valid driver’s license and reliable transportation to get from one job site to the other, throughout the Twin Cities. 
• Two (2) years of practical plumbing experience or a combination of education and experience
• Ability to attend and pass company paid certification 

Tools

Tools and equipment listed are representative of those typically used; other tools and equipment may be used as needed. Use of cleaning products and equipment such as vacuum cleaners, brooms and mops are required. Additionally, employee may use snow removal equipment such as shovels and/or snow blowers. You will need to supply and use your own daily tools as needed.

Supervisory Responsibility

This position does not have any supervisory responsibilities.

Physical Demands

While performing the duties of this position, the employee is required to walk, stoop, balance on feet, talk, hear, squat, climb, reach about their head. They will use their hands to finger, handle or feel objects, tools or controls. Employee must occasionally lift and/or move objects weighing 50-100lbs. Use of visions abilities include, close vision, distant vision, color vision, peripheral vision, depth perception and the ability to focus.

Work Environment

While performing the duties of this position, the employee is exposed to weather conditions at that time. They may be required to be in confined spaces for short periods of time.

Performance Standards

Certain key business indicators that will measure the effectiveness of this job description. These include the following:

• Legible and Complete Paperwork.
• Timelines of work
• Level to which safety policy is adhered
• Demonstrated desire to learn
• Opinion of the mentoring field training staff
• Ability to follow direction

Achievements Required for Plumbing Apprentice

• Possess installation tool set as required by employer.
• Understanding of company policy and procedures

Platinum Service®

Platinum Service^® is characterized by a high level of responsiveness delivered in a flawless, timely and caring way. Employees commit to providing courteous, responsive, and quality service to our residents by following the principles of our Platinum Service® program.

Fair Housing

It is the policy of the Community to adhere to the requirements of all federal, state, and local privacy, property and civil rights laws, including Title VIII of the Civil Rights Act, commonly known as the “Fair Housing Act.”The Fair Housing Act establishes federal policy for providing fair housing throughout the United States and is intended to assure equal housing opportunities for all citizens. Consistent with the law, it is the policy and commitment of the Community to ensure that fair and equal housing opportunities are granted to all persons in housing and rental opportunities regardless of race, color, religion, gender, sexual orientation, and marital status, status with regard to public assistances, familial status, national origin, or disability. This will be accomplished through employee awareness of legal requirements, along with ongoing training and instruction. All employees are expected to follow the Community’s policies and the law regarding fair housing.

Working Conditions

This position will be required to work more than 40 hours per week, and on any day, including but not limited to weekends and holidays as necessary. While performing the duties of the job, the employee works in indoor and outdoor weather conditions, including inclement weather. The noise level of the environment is usually moderate. This position is subject to callback during emergency conditions (e.g. severe weather, evacuation, post-disaster, etc.).

Conclusion

All employees are expected to follow all policies and procedures. These policies and procedures can be found in the employee handbook, department policy and procedure manuals and with your supervisor. This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.

Acknowledgement

I understand this job description and its requirements, and that I am expected to complete all duties as assigned. I understand the job functions may be altered from time to time.

By signing below, I acknowledge I am able to perform the essential functions of this job with or without a reasonable accommodation. If I require a reasonable accommodation, I will inform the recruiter/hiring manager, my manager, or Human Resources and agree to participate in the interactive process to discuss possible accommodations.

cc:file, employee