Front Desk / Client Relation Specialist - RanchoRancho, CA

Essential Duties and Responsibilities :

• Greet members and guests
• Handle all front desk related activities including : Answering phones, check members into system
• New member sign-up : setting up new memberships, sell retail
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Director or Director as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Other task assigned by management
• Assist with meeting assigned retail goals
• Calls past members to invite or share any new promotions or ongoing challenges

Qualifications / Requirements :

• Offer OUTSTANDING Customer Service
• Responsible for Membership and supplement sales, quota to hit at every shift
• Ability to determine the best products / services and present the options with confidence
• Upbeat and positive attitude for all people in community we serve
• Exceptional customer service skills; able to interact in a positive and professionalism
• Strong listener with the ability to empathize and problem solve.
• High School diploma / GED equivalent required.
• Must be 18 years of age or older.

Physical Demands :

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.
4 hours ago