As an Engineering Tech, you are responsible for managing and participating in all aspects of the front desk operations and providing excellent customer service.

You must maintain high standards in all aspects of internal and external service and embrace the Marriott Brand service culture.

You will manage and work with the guest services and housekeeping teams. You must ensure you maximize the safety of guests and guest experience by achieving all Marriott & AAA service standards, maintaining consistent quality of service, exceeding expectations and efficiently completing departmental objectives.

• Follow safety and emergency guidelines, policies and procedures.
• Greets customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such on outlet hours, special VIP programs, events, etc.
• Complete general repairs, carpentry, HVAC, plumbing, painting, refrigeration, electrical, video, and commercial kitchen systems as assigned.
• Adhere to daily work schedules for each engineer to insure adequate coverage.
• Perform assigned work based on the priorities of the facility according to ability.
• Complete train in all areas of each facility and on basic problem solving as assigned.
• Attend daily, weekly and / or monthly shift meetings with crew to communicate work schedules and hotel issues as necessary.
• Complete cross training as assigned.
• Ensure compliance with all applicable policies and procedures.
• Complete preventative maintenance on all equipment as assigned.
• Communicate effectively with team members and supervisors as well as with each department the status of repairs for their area.
• Make safety your number one priority for employees, guest and vendors.
• Attend departmental safety meetings at least once per month and after a major safety incident.
• Support the Safety Committee through participation and follow up on reported safety issues.
• Assist in maintaining an inventory of spare parts.
• Diagnose and repair problems as needed.
• Complete tasks for the Perfect Room Program, working in conjunction with Housekeeping.
• Support the Housekeeping Manager with the Deep Clean Projects.
• Promptly answers the telephone and email inquiries from internal and external communication streams. Inputs messages into the computer and advises other associates of special guest needs.

Retrieves messages and communicates the content to the guest. Retrieves mail, packages and facsimiles or other special items for customers as requested

Ensure all Brand and service standards are met and adhered to. Remain calm and alert, and resolve guest complaints within guidelines.

Protect guest sentiment by representing and promoting the hotel and dealing positively with the public. Follow the L.E.A.R.N. model

• Be educated and familiar with local and area recreational, dining, and cultural activities and attractions. Provide recommendations and offer services to book activities for guests to maximize guest experience and revenue
• Ensure completion of all assigned checklists and shift reports accurately
• Be aligned with the culture, values, goals and human resource programs of the Marriott Brand
• Maintain a professional appearance and attitude at all times. Follow the dress code and uniform standards. Demonstrate positive body language and posture
• Ensure all best practices, policies and procedures for concierge team are implemented a followed
• Maintain a clean, neat and organized workstation and lobby area.
• Complete miscellaneous tasks as assigned, assist in other departments when needed
• Be on call as assigned

Requirements

• Minimum of one-year experience in building maintenance.
• Experience with diagnosing problems with general repairs, carpentry, HVAC, plumbing, painting, refrigeration, electrical, video, and commercial kitchen systems.
• Certification and / or working knowledge in one or more of the following : HVAC, refrigeration, pool operator, or electrical.
• Capable of utilizing all tools and diagnostic procedures.
• Must possess very good interpersonal and communication skills; will be interfacing with a high percentage of guests as well as other staff members.
• Must be flexible to work all shifts, may be required to work overtime on occasion when the department is short of personal due to illness or vacation, etc.
• Proven track record resolving guest problems and expediting solutions
• Must read, write and speak the English language effectively
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts
• Ability to work independently, with little to no supervision, use time efficiently and multi-task

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Life Insurance (Basic, Voluntary & AD&D)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources

Last updated : 2024-05-11