Overwhelmingly, people who decide they want to be a part of the Y in Central Maryland tell us they do so because it reflects their values and a conscious decision, they’ve made about how they choose to live their lives. The happiest and most fulfilled Y associates are those who are motivated to help others and who want to be a part of something larger than themselves. If this speaks to your heart, then we invite you to join our team. Be a part of a charitable, mission-driven organization that works for individual and community well-being for all, for a better us.
POSITION SUMMARY:
The Site Program Specialist is responsible for providing high-level customer service throughout the effective implementation of the volunteer and child enrollment and matching process.
Responsible for enrolling and recruiting volunteers and youth, maintaining and fostering positive partner relationships, creating a strong sense of affiliation with partners and providing match support to ensure child safety and positive impacts for youth. The Site Program Specialist demonstrates a commitment to the Y in Central Maryland’s core values of Caring, Honesty, Respect, and Responsibility.
ESSENTIAL FUNCTIONS:
Supervise, manage, and coordinate program planning and implementation with school partners
Manages and develops positive relationship with school leadership while maintaining focus on and meeting job expectations
Prepares data and narrative reports to meet monthly grant reporting requirements
Maintains accurate registration, attendance, and schedule records
Corresponds with marketing team, and develops marketing materials and social media presence on behalf of program
Maintains an understanding and intimate knowledge of and ensures program compliance with Big Brothers Big Sisters of America standards of practice, Y quality standards, youth development practice, risk management protocols, and Mentor/Mentee match relationships
Coordinates and conducts volunteer recruitment and orientation with business partners
Recruits and appraises Mentors, including: interviews, individual or group training and orientation, and completion of any other enrollment processes. Effectively align volunteer interests and qualifications with service options of agency. Review and follow-up on references as needed.
Allocates match support time, supporting volunteers on site as often as possible, as well as having telephone and electronic contact. Provide timely and comprehensive written summaries of all contacts.
Recruits, supports, and appraises Mentees, including: including child interviews, child abuse prevention and enrollment processes or coordinate with volunteer school staff for completion.
Collect appropriate paperwork, including child referrals and permission forms. Review all enrollment information and assessments and make recommendations for matches based on preference, expectation, need, and experience of volunteer, child, and parent. Coordinate matches with volunteer staff sites.
Maintain accurate paperwork for each match according to Big Brothers Big Sisters at the Y in Central Maryland and Big Brothers Big Sisters of America standards and complete data entry.
Provides counsel regarding closing of matches (if needed)
Determines and utilizes varied communication styles to fit diverse audiences at the educational and corporate level
Possesses and applies appropriate communication styles for youth across the child development spectrum
Corresponds to challenges, or barriers at the site programs and determines proper handling of concern
Attend and contribute to meetings with internal and external stakeholders
Other related duties as assigned
The Y in Central Maryland provides equal employment opportunities (EEO) to all employees and applicants for employment. Moreover, the Y is firmly committed to celebrating and achieving diversity and inclusion in all we do. We strive to be an anti-racist organization and expect all associates to treat others with respect, kindness and dignity, at all times. Thank you for considering working for the Y in Central Maryland. If being a part of our cause feels right for you, we hope you will join us.