The Laboratory Technician is a trained, qualified individual that performs physical and chemical analysis of raw material and finished product samples received into the testing laboratory. The technician must perform all job-related duties in a safe, organized, and efficient manner to assure the site is compliant with regulatory requirements and customer expectations. 

Job Responsibilities:

The Analytical Laboratory Technician is responsible for the accurate handling, preparation, and testing of raw material and finished good samples by following Lab Standard Operation Procedures (SOPs). The technician is responsible for reviewing the accuracy of testing results and initiating investigations when results do not conform to specifications under the guidance of Technical Service Lab Manager or other senior analysts.

Duties and Day-to-Day Responsibilities, but not limited to the following:

• Receive and record of samples upon arrival into the laboratory.
• Calibrate instrument as required and ensure the instrument works under proper conditions.
• Preparation of reagents, standards on a scheduled basis.
• Follow daily testing schedule set by The Lab Supervisor to prioritize sample testing order.
• Perform sample preparation including weighing of samples, selection of glassware, and determination of necessary analyses based on related SOP.
• Inspect instrumentation routinely for potential instrumentation errors.
• Report instrument errors to management and work with senior analyst and management to troubleshoot potential testing issues.
• Analysis and recording/plotting of Quality Control samples and data. Monitor/review Quality Control data and samples. Address situation if any instrument is OOC.
• Elevate results not conforming to specifications to senior analyst and Analytical Lab Supervisor for investigation.
• Actively participate in OOS investigation.
• Documents and records testing results accurately in lab notebooks and electronically where applicable.
• Maintain a clean work area.
• Assists in other testing stations and lab areas as needed and assigned.
• Repairs instruments/equipment with training.
• Maintains cleanliness of assigned instrumentation and/or equipment. Completes and maintains preventative maintenance and troubleshooting records.
• Maintain testing records and retain samples.
• other duties as required. 

Minimum Training, Education and Experience Requirements:

one to two years related experience and/or training in an analytical testing laboratory; or equivalent combination of education and experience. 

• Knowledge of the basic principles and laboratory applications of chemistry, biology, and microbiology.
• Knowledge of current laboratory facilities, methods, equipment, materials, and ability to perform standardized chemical and microbiological examinations independently.
• Must be able to work in a collaborative environment as well as performing individual assignments.
• Ability to calculate figures and amounts such as proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
• Have experience with testing of vitamins and minerals using HPLC, ICP/AA, FTIR, GC, pH, Bulk Densities, Colorimeter is a plus.
• English Language Proficiency 

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Behavior Competencies: 

To perform the job successfully, the individual must demonstrate the following competencies:

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Ability to present and interpret data for management and staff.
• Communication Skills- Possesses excellent written and oral communication skills; Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Demonstrates group presentation skills; Participates in meetings; Writes clearly and informatively; Assures spelling and grammar are correct; Presents numerical data effectively; Able to read and interpret written information.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Able to manage multiple projects and initiatives on tight deadlines and delegate accordingly.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Key Metrics:

This position is held accountable but not limited to the following metrics as they relate to the operational area assigned. 

• Attendance
• Customer Complaints
• Resamples
• Reworks
• Maintaining required in house 3-day turnaround time on testing (In house only)
• Reduction in laboratory related testing errors.
• Perform other duties as assigned and directed.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job:

• Office, laboratory, and manufacturing environment.
• Standing for long periods of time.
• Ability to work in a fast-paced operation that can run 24/7. Overtime and weekends may be required during peak workloads.
• Exposure to chemical odors may be encountered. Hoods and personal protection equipment are available for use. 
• Handling of hazardous chemicals including caustics, acids, and flammable hydrocarbons.
• Gloves, aprons, glasses and other P.P.E. are available and required when handling certain chemical