Description

POSITION SUMMARY
The Community Health Worker II (CHW II) will work closely with medical providers, primary care teams, and social services agencies to provide short term care coordination and connection to resources and support to program patients to improve their health and general well-being through education and provision of coordination of care and services. Community outreach, such as home visits, health screenings, and events may be required. The Community Health Worker II is fully aware of the operating procedures and policies of the department.

REPORTING RELATIONSHIPS

This position reports to the AVP of Integrated Primary Health Services. No other positions report to this position. Supervision is not normally a responsibility of the role. However, the Community Health Worker II may provide technical guidance to staff.

DUTIES & ESSENTIAL JOB FUNCTIONS
While living and demonstrating our Core Values, the Community Health Worker II will:

• Assist patients in their homes, community, clinic setting, or events.
• Communicate to patients/patients the purposes of the program and the impact it may have on their wellbeing.
• Help patients identify socio-economic issues that affect their overall health and develop health/social management plans and goals.
• Document patient encounters and contacts made on behalf of patients in EMR; completes and submits monthly reports; maintains comprehensive electronic patient files, which include patient notes, release of information, assessments and other medical documents acquired on behalf of the patient.
• Educate patients on the proper use of the Emergency Department and provide information for alternatives. Coaches patients in effective management of their chronic health conditions and self-care. Assists patient in understanding care plans and instructions.
• Motivate patients/patients to be active and engaged participants in their health and overall wellbeing. Educating and assisting patients with applying for Health Insurance.
• Continuously expand knowledge and understanding of community resources and services Facilitate patient access to community resources, including locating housing, food, clothing, prenatal classes, parenting, and relevant mental health services. Assist patients in utilizing community services, including scheduling appointments with social services agencies and assisting with completion of applications for programs for which they may be eligible.
• Facilitate communication and coordinate services between providers and the patients/patients. Coordinate and monitor services, including comprehensive tracking of patients' compliance in relation to care plan objectives.
• Work collaboratively and effectively within a team. Establishes positive, supportive relationships with participants and provides feedback to other members of the team. Build and maintain positive working relationships with the patients, providers, care managers, medical residents, and office staff. Work to reduce cultural and socio-economic barriers between patients and institutions.
• Demonstrate positive working relations with patients, visitors, and staff to effectively communicate The Wright Center's mission.
• Attend and present CHW updates weekly on huddles and morning/afternoon mini huddles.
• Perform miscellaneous job-related duties as assigned.
• Willing to float between clinics based on need.
• Perform construct a platform for chart auditing on topics such as, but not limited to, SDOH screenings, completion of federal/state forms, agency referrals, transportation applications, insurance applications, etc.
• Assist AVP with the recruitment and selection of new Community Health Workers.
• Lead the orientation training of new Community Health Workers.
• Oversee referrals for house placements and resources for geriatric and Alzheimer's and Dementia services.
• Will work with AVP Integrated Primary Health Service to identify socio-economic issues for hospitalized patients prior to their discharge and TOC visit.

Requirements

QUALIFICATIONS

• High school diploma or GED; at least 5 years of experience directly related to the duties and responsibilities specified
• Current BLS certification
• Completed degree(s) from an accredited institution preferred
• Must have CCHW certification.
• Bilingual highly desired
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community
• Knowledge of community agencies and resources
• Working knowledge of patient centered medical home model and multi-system outreach programs related to health care delivery, clinical education, and health-related services
• Ability to plan, implement, and evaluate individual patient care plans
• Knowledge of transportation and other barriers to care that may be encountered by patient
• Ability to communicate medical information to health care professionals and care coordinators over the telephone
• Basic computer skills
• Skill in organizing resources and establishing priorities
• Creative and analytical thinking